Heather Godoy
Sacramento,CA
Summary
Compassionate professional in animal healthcare, known for high productivity and efficiency in task completion. Skilled in medication administration, sample collection, and patient monitoring. Excel at communication, empathy, and adaptability, ensuring optimal care and support in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Title Specialist
National power sports auction
Sacramento , Ca
04.2023 - 07.2024
- Performed due diligence to identify any potential issues with a given title.
- Participated in regular meetings with management team members to discuss progress on projects.
- Prepared and reviewed title documents to confirm legal descriptions and specifications.
- Researched relevant laws, regulations, and policies to ensure accuracy of titles.
Customer Service Representative
Crash Champions
West Sacramento, CA
09.2022 - 04.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Coded invoices to maintain organized and accurate records.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Assisted with month-end and year-end closing processes.
- Processed monthly payments and researched payment discrepancies.
- Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
Title Clerk
IAA
Rancho Cordova, CA
04.2021 - 04.2022
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Coordinated with other departments to resolve issues related to titling process.
- Collected purchase funds and verified confirmed lienholder payoff before processing title.
- Assisted customers with questions about the titling process or fees associated with it.
- Handled payments from customers for taxes, registration fees.
- Maintained records of all transactions in a computer database.
- Performed title searches, ordered reports, and obtained clearance documents.
- Provided assistance in resolving discrepancies between loan documentation and vehicle titles.
- Managed multiple projects simultaneously while adhering to strict deadlines.
- Maintained regular communications with clients to discuss and resolve issues.
Education
Associate of Science - Exercise Science
Bryan College University
Rancho Cordova, CA04-2014
Associate of Science - Veterinary Science
Carrington College
Sacramento, CASkills
- Animal handling
- Veterinary terminology
- Customer service
- Basic first aid
- Office administration
- Cleaning and sanitizing
- Appointment scheduling
- Reception area maintenance
- Reception duties
- Gowning and gloving procedures
- Radiology techniques
- Basic animal care
References
- Monica House, previous coworkers, known since 2017
contact: 916-850-5025
- rachelle Moreno, previous coworkers, known for 15 years
contact: 916-410-7032
- John, previous GM at service kings/ crash champion, 2 years
contact: 831-345-7307
References
References available upon request.
Timeline
Title Specialist
National power sports auction
04.2023 - 07.2024
Customer Service Representative
Crash Champions
09.2022 - 04.2023
Title Clerk
IAA
04.2021 - 04.2022
Associate of Science - Exercise Science
Bryan College University
Associate of Science - Veterinary Science
Carrington College
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