Heather Goettl
Medical Assistant/Scribe
Racine,WI
Summary
Proven Medical Assistant/Scribe and Advanced Health Unit Coordinator at Advocate Aurora Health Care, adept in medical scribing and electronic charting, showcasing exceptional communication skills. Enhanced clinic efficiency and patient satisfaction through innovative solutions and compassionate care. Demonstrated ability to maintain meticulous records and support quality improvement initiatives, contributing to a well-organized healthcare environment. Conscientious Healthcare professional offering over 12 years of experience in fast-paced settings. Positive and upbeat with excellent communication skills.
Overview
12
12
years of professional experience
Work History
Medical Assistant/Scribe
Advocate Aurora Health Care
10.2014 - Current
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted physician with minor surgeries, including preparing procedure room.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Ensured patient safety and comfort during procedures, effectively addressing concerns, answering questions and follow-up care instructions.
- Prepared lab specimens for diagnostic evaluation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Called and faxed pharmacies to submit prescriptions and refills.
Advanced Health Unit Coordinator
Advocate Aurora Health Care
06.2012 - 09.2014
- Supported quality improvement initiatives by participating in audits, identifying areas of concern, and suggesting solutions for enhanced performance.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Communicated with patients, ensuring that medical information was kept private.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Responded to patient call lights to expedite appropriate follow-through.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Provided care for 18-patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
Education
No Degree - Certified Nursing Assistant
Gateway Technical College
Racine11.2011
High School Diploma -
Rosamond High School
Rosamond, CA06.1995
Skills
- Medical scribe
- Document patient information and maintain records
- Trustworthy companion
- Excellent verbal and written communication
- Reliable team player
- Provides customer service and resolves concerns
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Procedure Assistance
- Follow HIPPA guidelines
- Medical supply inventory
- Electronic Charting
Timeline
Medical Assistant/Scribe
Advocate Aurora Health Care
10.2014 - Current
Advanced Health Unit Coordinator
Advocate Aurora Health Care
06.2012 - 09.2014
No Degree - Certified Nursing Assistant
Gateway Technical College
High School Diploma -
Rosamond High School
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