Heather Golden
Macon,GA
Summary
Dynamic and results-oriented professional with a proven track record at Rescue Mission of Middle Georgia and Humble House Ministries. Demonstrates exceptional organizational skills and adaptability.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
2
2
years of professional experience
Work History
Women's Division Assistant
Rescue Mission of Middle Georgia
03.2024 - 10.2024
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Liaised between clients and vendors and maintained effective lines of communication.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Public Relations and Fundraising Coordinator
Humble House Ministries
08.2022 - 01.2024
- Worked with marketing team on development and delivery of creative campaigns to support fundraising activities.
- Oversaw in-house solicitation mailings and other fundraising initiatives by developing and routing materials, generating mailing lists, executing mail merges and managing collation and sends.
- Planned and implemented fundraising events.
- Participated in status meetings to offer insights into quarterly and annual strategic planning.
- Conducted prospect research to identify and engage potential donors and partner organizations.
- Planned and coordinated fundraising events.
- Planned and organized special events, solicited corporate sponsorships, and set up matching gift donations to reach financial targets.
- Developed and executed creative strategies to promote fundraising events.
- Attended fundraising events and conferences to stay informed on industry developments and network with peers.
- Developed and maintained accurate donor databases to track donations and engage with donors.
- Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
Education
Licensed For Life Insurance Sales - Life Agent
Georgia Insurance Licensing
Macon, GA03-2024
Certificate - Interpersonal Communication
Tallahassee Community College
Tallahassee, FL01-2024
GED -
Shaw Adult Center
Panama City, FL09-2004
Skills
- File management
- Scheduling appointments
- Sensitive material handling
- Multitasking Abilities
- Multi-line telephone systems
- Microsoft office
- Filing and data archiving
- Telephone and email etiquette
Timeline
Women's Division Assistant
Rescue Mission of Middle Georgia
03.2024 - 10.2024
Public Relations and Fundraising Coordinator
Humble House Ministries
08.2022 - 01.2024
Licensed For Life Insurance Sales - Life Agent
Georgia Insurance Licensing
Certificate - Interpersonal Communication
Tallahassee Community College
GED -
Shaw Adult Center
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