Heather Gott
Freedom,USA
Summary
Dynamic and results-oriented professional with a proven track record of exceeding goals in technology-driven environments. Recognized as a reliable resource for spearheading special projects, with expertise in identifying challenges and developing innovative, cost-effective solutions. Committed to driving efficiency and fostering continuous improvement within teams. A proactive problem solver with a strong ability to navigate complex situations and deliver impactful results.
Overview
27
27
years of professional experience
Work History
Workers Compensation Adjuster
Midwest Family Mutual
Urbandale, IA
11.2022 - 06.2025
- Handled comprehensive Workers’ Compensation claims for Indiana, Illinois, and Minnesota.
- Supervised TPAs responsible for claims management in Idaho and Oregon.
- Managed initial claimant interactions, obtaining necessary statements for workers' compensation claim decisions.
- Completed EDI file assessments for state compliance.
- Determined necessity for indemnity payments and facilitated prompt check distribution.
- Oversaw a diverse portfolio of complex medical and lost wage indemnity claims, ranging from 75 to 90 cases.
EHS Director
JDH CONTRACTING
Plainfield, IN
09.2021 - 11.2022
- EHS Director over 135 employees
- Oversaw DOT compliance and fleet operations across Indiana and Kentucky.
- Facilitated onboarding safety workshops for new staff.
- Implemented OSHA training programs for staff located in Indiana and Kentucky.
- Performed thorough inspections to ensure safety compliance at active locations.
- Performed detailed investigations into every injury and accident.
- Managed the filing and monitoring of workers' compensation claims with the insurance provider.
- Managed OSHA 300 log compliance.
Sr. Field Case Manager
AMERISAFE
Deridder, LA
03.2015 - 09.2021
- Field Case Manager from 2016 to 2020; advanced to senior level in February 2020.
- Executed detailed claims adjustment processes for insured parties, employees, and medical providers.
- First point of contact for all claimants, employers and medical personnel.
- Interviewed all parties to obtain recorded statements and issue in decision in all workers compensation claims.
- Managed efficient scheduling of medical services for claimants.
- Ensured 24-hour communication with insured parties and employees.
- Performed onsite field investigations with insured parties and employees within two weeks of receiving claims.
- Verified claims to confirm alignment with organizational standards and Indiana law.
- Handled all correspondence involving legal, employment, medical, and claimants.
- Oversaw 70-80 complex medical claims in caseload.
Account Manager
BRADLEY CONSULTING AND MANAGEMENT
Zionsville, IN
09.2011 - 03.2015
- Managed marketing activities for Indiana and Kentucky.
- Organized regional trade shows in Indiana and Kentucky.
- Conduct monthly meetings with accounts to assess compliance with guidelines by nurse case managers.
- Conduct sales calls to completion.
- Facilitated reporting activities to analyze demands in prioritized accounts.
- Facilitated successful Annual Workers Compensation event attended by more than 100 nurses and guests.
Sr. Work Compensation Specialist
AUTO OWNERS INSURANCE
Sweetser, IN
08.2006 - 09.2011
- Provided comprehensive service to insured parties, employees, and medical providers in adjusting Workers’ Compensation claims.
- Interviewed involved parties to collect statements and facilitate decision-making in workers' compensation claims.
- Maintained adherence to legal standards in obtaining police and accident documentation.
- Assessed claims for adherence to company guidelines and Indiana regulations.
- Managed written communication with attorneys, employers, medical facilities, and claimants.
Manager System Administration
COST PLUS WORLD MARKET
Stockton, CA
05.1998 - 01.2005
- Facilitated global merchandise reception and nationwide distribution to retail locations.
- Coordinated successful coast-to-coast launch of data warehouse integration.
- Integrated systems and configured hardware for AS-400-based networks.
- Oversaw logistics operations for technology implementation in new Windsor, Virginia distribution.
- Successful startup of two warehouse facilities (exceeding 1 million square feet) acquired all rack labeling, conveyor systems, pick system
- Managed multiple projects simultaneously, ensuring timely completion.
- Enhanced communication with vendors.
- Facilitated safety and forklift training programs to ensure compliance and operational efficiency.
Education
Bachelor of Science - Information Technology
University of Phoenix
Phoenix01.2006
Skills
- Information Technology
- Negotiation
- Presentations
- Business Solutions
- Consultation
- Project Management
- Team Building
- Problem Solving
- Employee Motivation
Timeline
Workers Compensation Adjuster
Midwest Family Mutual
11.2022 - 06.2025
EHS Director
JDH CONTRACTING
09.2021 - 11.2022
Sr. Field Case Manager
AMERISAFE
03.2015 - 09.2021
Account Manager
BRADLEY CONSULTING AND MANAGEMENT
09.2011 - 03.2015
Sr. Work Compensation Specialist
AUTO OWNERS INSURANCE
08.2006 - 09.2011
Manager System Administration
COST PLUS WORLD MARKET
05.1998 - 01.2005
Bachelor of Science - Information Technology
University of Phoenix