Heather Grant
Mesa,AZ
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Currently working towards a Masters in Secondary Education degree with an emphasis in Earth and Space and Physical Sciences and seeking opportunity to begin a new career that I can make a difference in. Able to identify and quickly close any knowledge gaps to offer value to an employer and team.
AZ Fingerprint clearance up to date
Overview
11
11
years of professional experience
Work History
Poker Dealer
Talking Stick Resort
06.2018 - Current
- Enhanced player satisfaction by efficiently dealing cards and maintaining a professional game environment.
- Reduced errors in card handling by consistently practicing proper shuffling techniques and accurate card distribution.
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
- Maintained a high level of concentration while multitasking in a fast-paced environment, ensuring seamless gameplay for patrons.
Poker Dual Rate Supervisor
Wild Horse Pass Casino
01.2013 - 06.2018
- Enhanced customer satisfaction by ensuring efficient operations and resolving guest issues promptly.
- Maximized revenue by monitoring table limits, game pace, and dealer accuracy for optimal results.
- Increased department efficiency through effective scheduling, shift management, and workload distribution.
- Promoted a positive work environment by addressing employee concerns and fostering teamwork among staff members.
- Evaluated player trends to recommend changes in betting structures or game offerings tailored towards customer preferences.
- Trained, supervised and evaluated workers.
Education
Master of Arts - Secondary Education
University of Phoenix
Tempe, AZ05.2025
Bachelor of Arts - Liberal Studies
Arizona State University
Tempe, AZ12.2017
Skills
- Multitasking Abilities
- Teamwork and Collaboration
- Organizational Skills
- Adaptability and Flexibility
- Self-Motivation
- Problem Solving Abilities
- Guest Service
- Interpersonal Skills
- Stress Tolerance
- Microsoft Office Proficient
Military
United States Navy 2003-2005
References
References available upon request.
Timeline
Poker Dealer
Talking Stick Resort
06.2018 - Current
Poker Dual Rate Supervisor
Wild Horse Pass Casino
01.2013 - 06.2018
Master of Arts - Secondary Education
University of Phoenix
Bachelor of Arts - Liberal Studies
Arizona State University
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