Stephanie Moore
Long Beach,CA
Summary
Dynamic professional with a proven track record at Parkwest Bicycle Casino, adept in enhancing customer experiences and ensuring gaming integrity. Excelled in multitasking and maintaining attention to detail, fostering positive relationships, and driving customer retention. Skilled in security protocols and effective communication, consistently delivering results beyond expectations.
Overview
31
31
years of professional experience
Work History
Poker Dealer
Parkwest Bicycle Casino
11.2018 - 07.2024
- Maintained fast, smooth game pace by efficiently handling, chips, money, and cards.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Enforced game rules to maintain fair paly and avoid disputes.
- Monitored game for potential security risk to protect operation and players.
- Learned and followed company procedures to maintain consistency and standards.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Monitored players behavior, taking appropriate action against rule violations.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Promoted dialogue between players to support positive customer experience and engaged individuals or groups in game-related conversations to verify understanding of rules and player expectations.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
Customer Service Team Leader
Target
10.1993 - 12.2017
- Opened and maintained [Number] customer accounts by recording account information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Trained team members in successful strategies to meet operational and sales targets.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Mentored new sales associates to contribute to store's positive culture.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Evaluated customer service staff performance and provided constructive feedback
Education
High School Diploma -
El Camino Real High School
Placentia, CA06.1985
Skills
- Personable and friendly communications
- Shuffler and Tablet equipment operations
- Stress Tolerance
- Patience and Persistence
- Positive Customer Experience
- Observations and evaluations
- Security and asset protection
- Game rules and regulations
- Table game rules
- Dealer training
- Adaptability
- Attention to Detail
- Decision-Making
- Effective Communication
- Professional Demeanor
- Active Listening
- Adaptability and Flexibility
- Wager management
- Currency Exchange
- Relationship Building
- Interpersonal Communication
- Teamwork and Collaboration
- Organizational Skills
- Reliability
- Gaming commission regulations
- Multitasking Abilities
Timeline
Poker Dealer
Parkwest Bicycle Casino
11.2018 - 07.2024
Customer Service Team Leader
Target
10.1993 - 12.2017
High School Diploma -
El Camino Real High School
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