Heather Gray
North Chelmsford,MA
Summary
Seasoned Salon Manager with comprehensive experience in successful salons. Strong leadership skills, adept at team building and staff development to deliver superior customer service. Possess a deep understanding of operational procedures, inventory management, and sales promotions. Known for fostering positive work environments that enhance staff performance and salon profitability.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Lash & Eyebrow Artist
Lash L'Amour
Boston, MA
05.2022 - Current
- Performed eyelash extensions, refills, and removals in accordance with industry standards.
- Provided thorough consultations to clients on lash services and products.
- Educated clients on proper aftercare techniques for lashes.
Lash Artist /Licensed Esthetician
Indigo Salon And Day Spa
Chelmsford, MA
04.2021 - 04.2022
- Remained knowledgeable about new products and services offered by the salon.
- Participated actively in team meetings focused on improving business operations.
- Developed creative ideas for promotional campaigns aimed at increasing sales.
Lash Artist /Licensed Esthetician
Salon Bogar
Londonderry, NH
01.2020 - 03.2021
- Maintained inventory of all supplies needed for lash services.
- Attended regular professional development courses related to the field.
- Remained knowledgeable about new products and services offered by the salon.
Lash Artist /Assistant Hairstylist
Salon Renee
Tewksbury, MA
10.2017 - 12.2019
- Scheduled appointments using online booking software systems.
- Entered and updated new customer details in customer relationship management software.
- Operated cash registers to receive payments from patrons.
Server
Belly Buster Diner
North Billerica, MA
09.2010 - 10.2017
- Provided exceptional service to high volume of daily customers.
Salon Owner/Operator
The Spa of Groton
Groton, MA
01.2005 - 08.2009
- Managed staff by recruiting, training and coaching employees.
- Ensured that all safety protocols were followed in the salon at all times.
- Performed administrative duties such as filing paperwork and responding to emails.
- Conducted regular meetings with staff members to discuss performance goals.
- Resolved customer complaints quickly and efficiently while maintaining professionalism.
Education
Cosmetology -
Lowell Hair Academy
Lowell, MA05-2009
Basic Esthetics -
Catherine Hinds Institute of Esthetics
Woburn, MA04-1999
Associate of Applied Science - Financial Planning And Services
New England Banking Institute
Boston, MA06-1997
High School Diploma -
Lexington High School
Lexington, MASkills
- Client Consultations
- Superior organizational skills
- Budget Management
- Complex problem solver
- Superior time management
- Business sense
- Public Speaking
- Marketing and promotion
- Client Relationships
- Teamwork and Cooperation
Certification
- Social Media Marketing Certificate - Completed June 2024
- Management / Leadership Certificate - To Be Completed Spring 2025
- Cosmetology license MA
- Esthetics license MA & NH
Timeline
Lash & Eyebrow Artist
Lash L'Amour
05.2022 - Current
Lash Artist /Licensed Esthetician
Indigo Salon And Day Spa
04.2021 - 04.2022
Lash Artist /Licensed Esthetician
Salon Bogar
01.2020 - 03.2021
Lash Artist /Assistant Hairstylist
Salon Renee
10.2017 - 12.2019
Server
Belly Buster Diner
09.2010 - 10.2017
Salon Owner/Operator
The Spa of Groton
01.2005 - 08.2009
- Social Media Marketing Certificate - Completed June 2024
- Management / Leadership Certificate - To Be Completed Spring 2025
- Cosmetology license MA
- Esthetics license MA & NH
Cosmetology -
Lowell Hair Academy
Basic Esthetics -
Catherine Hinds Institute of Esthetics
Associate of Applied Science - Financial Planning And Services
New England Banking Institute
High School Diploma -
Lexington High School
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