Heather Gray
Villas,NJ
Summary
Motivated and Experienced Restaurant Professional offering extensive knowledge of hospitality etiquette and food service. Spirited communicator and self-proclaimed "foodie" who excels in both suggestive selling and customer satisfaction. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service.
Overview
15
15
years of professional experience
Work History
Restaurant Server
Inn of Cape May, Ocean 7
Cape May, NJ
03.2025 - Current
- Enhanced dining experiences through friendly, knowledgable & proactive customer service.
- Increased beverage and food sales while assisting guests as needed with detailed and accurate menu descriptions, and often wine pairings or recommendations.
- Maintained a clean and stocked service area and table section before, during, and post-service hours.
Server, Bartender, Off-site Event Supervisor
Cafe Gelatto
Newark, DE
09.2020 - 02.2022
- Provided both restaurant and bar patrons with prompt and thorough, friendly and knowledgeable service.
- Increased food and liquor sales, utilizing suggestive sales techniques.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Operated as acting manager when working offsite for bar and catering events, overseeing event setup, staff, and breakdown, and attending to guest and event host needs as required.
Restaurant Server
Harry's Savoy
Wilmington, DE
01.2011 - 06.2013
- Provided patrons with a refined and competent fine dining experience.
- Utilized food and wine knowledge to both ensure guests' enjoyment of their options and also assist them in choosing when requested.
- Conducted daily side work duties such as polishing glassware and silverware, restocking the service area, and helping to maintain a clean and organized work environment.
Education
Some College (No Degree) - Dental Assisting
Harris School of Business
PA01-2011
Skills
- Restaurant & Operations Management
- Customer service and satisfaction
- Conflict resolution and de-escalation
- Suggestive selling techniques
- Food and wine pairing expertise
- Attention to detail
- POS system operation
- Adaptability and flexibility
Languages
Spanish
Professional
Timeline
Restaurant Server
Inn of Cape May, Ocean 7
03.2025 - Current
Server, Bartender, Off-site Event Supervisor
Cafe Gelatto
09.2020 - 02.2022
Restaurant Server
Harry's Savoy
01.2011 - 06.2013
Some College (No Degree) - Dental Assisting
Harris School of Business