Sergio Alcala
Tumwater,WA
Summary
Motivated Restaurant Server skilled in hospitality etiquette and food preparation. Delivered exceptional customer experiences through proactive assistance in food and beverage selection and meticulous table maintenance. Fostered strong rapport with patrons by demonstrating genuine hospitality and efficiently supporting kitchen and wait staff operations.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Restaurant Server
IHOP
Rialto, California
06.2024 - 08.2026
- Provided excellent customer service to enhance dining experiences.
- Assisted guests with menu selections and special dietary needs.
- Took accurate food and drink orders for timely delivery.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Collaborated with kitchen staff to ensure smooth service flow.
- Trained new servers on restaurant procedures and service standards.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Busser
Blackbear diner
Colton, California
05.2022 - 03.2025
- Delivered food and beverages to servers promptly, enhancing guest experience.
- Monitored dining area for guest needs and addressed requests promptly.
- Bussed and reset tables in an orderly fashion.
- Cleaned and sanitized tables and dining areas for guest comfort.
- Wiped down and cleaned chairs, booths, and highchairs.
- Refilled essential supplies to support daily operations. to ensure efficient restaurant operations.
- Bussed tables after guests left to maintain cleanliness. in an orderly fashion.
- Communicated effectively with team members to enhance service quality.
- Took initiative to assist team members during busy shifts. to help others whenever necessary.
Package Scanner
FedEx
Bloomington, California
06.2023 - 09.2024
- Operated handheld scanners to track package movement through the facility.
- Scanned packages for accuracy and ensured proper labeling.
- Used RF scanner guns to scan barcodes on products for accurate inventory tracking and traceability purposes.
- Organized packages according to size, weight, destination, or other criteria for efficient routing and tracking purposes.
- Collaborated with team members to maintain workflow efficiency during peak hours.
- Adhered to safety protocols while handling packages and operating equipment.
- Followed safety protocols when dealing with potentially dangerous materials like flammables or chemicals.
Education
Some College (No Degree) - Criminology
San Bernardino Valley College
San Bernardino, CASkills
- Customer service
- Guest service
- Menu knowledge
- Order verification
- Food safety
- Food safety oversight
- Point of sale (POS) system operations
- Check payment processing
- Payment processing
- Alcohol service
- Cash handling
- Workflow efficiency
- Time management
- Multitasking abilities
- Attention to detail
- Quality control
- Detail-oriented
- Table setting arrangements
- Inventory management
- Staff training
- Conflict resolution
- Conflict de-escalation
- Effective communication
- Team collaboration
- Initiative taking
- Relationship management
- Adaptability and flexibility
- Service prioritization
- Problem solving
- Memory retention
- Cleanliness
- Customer satisfaction
- Financial records oversight
- Restaurant operations
- Restaurant operations
- Inventory management
Languages
English
Professional
Spanish
Professional
Affiliations
- Hiking Trails/ Exploring
- Make music
- Play instruments
- Collect baseball cards
Certification
- Servsafe
Accomplishments
- Punctuality
- Student of the month back to back
- Earned highest achievement for academics
References
References available upon request.
Work Preference
Work Type
Full TimeLocation Preference
On-SiteLocation: Tumwater, WAOlympia, WALacey, WA
Open to relocation: Yes
Timeline
Restaurant Server
IHOP
06.2024 - 08.2026
Package Scanner
FedEx
06.2023 - 09.2024
Busser
Blackbear diner
05.2022 - 03.2025
Some College (No Degree) - Criminology
San Bernardino Valley College