Remi Briolo
Kaplan,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every passenger a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude. Ready to contribute to a dynamic team and make a positive impact.
Overview
3
3
years of professional experience
Work History
Restaurant Server
Hebert’s Steak House
Nunez, LA
01.2024 - Current
- Greeted and seated customers promptly, courteously, and professionally.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Assisted other servers as needed during peak hours or special events.
- Accurately tallied checks at the end of each shift.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Customer Service Representative
Intuit Quickbooks
Kaplan, Louisiana
02.2023 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer expectations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly assistance.
Administrative Assistant
Eastridge Nursing and Rehabilitation
Abbeville , Louisiana
12.2021 - 01.2023
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Communicated with patients regarding their needs, concerns, and preferences.
- Transported patients from one department to another using wheelchairs or strhers in a safe manner.
- Performed basic clerical duties such as filing paperwork and answering phone calls from family members or outside agencies inquiring about patient status updates.
- Provided emotional support and reassurance to patients during difficult times.
- Facilitated communication between nurses and other healthcare professionals involved in patient care.
- Ensured compliance with safety regulations while performing job duties.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
Education
Some College (No Degree) - Psychology
Louisiana State University at Alexandria
Alexandria, LASkills
- Customer Satisfaction
- Customer complain resolution
- Dining customer service
- Efficient service
- Hospitality and accommodation
- Professional Appearance
- Quality Control
- Organization
- Service prioritization
- POS System Operation
- Detail Oriented
- Order Accuracy
- Schedule Management
- Verbal and written communication
- Strong Work Ethic
- Administrative tasks
- Emergency Situations Management
- Safety Procedures
- Team Oversight
- Food and Beverage Service
- Interpersonal communications
- Cleanliness and sanitation
- Report Generation
- Customer Service
Timeline
Restaurant Server
Hebert’s Steak House
01.2024 - Current
Customer Service Representative
Intuit Quickbooks
02.2023 - 01.2024
Administrative Assistant
Eastridge Nursing and Rehabilitation
12.2021 - 01.2023
Some College (No Degree) - Psychology
Louisiana State University at Alexandria