Heather Gray
Henrico County,VA
Summary
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
11
11
years of professional experience
Work History
Laundry Aide
Hamlet Cleaners
Richmond, VA
11.2023 - Current
- Sorted items by color and fabric type. Inspected for damage to maintain quality standards.
- Executed tagging of articles with bar codes to enhance identification efficiency.
- Administered chemical treatments to effectively treat heavy stains prior to cleaning.
- Executed weighing and loading of items into machines to ensure efficient production processes.
- Administered cleaning fluids and chemicals to maintain hygiene standards.
- Sorted and organized cleaned items by pressing, folding, hanging, or boxing them for efficient storage.
- Maintained cleanliness and organization of work areas to enhance productivity.
- Completed necessary paperwork to ensure compliance with organizational standards.
Laundry Worker
Commonwealth Cleaners
Richmond, VA
03.2023 - 11.2023
- Coordinated item organization and routing through the cleaning process, optimizing workflow for prompt customer delivery.
- Enhanced customer satisfaction by ensuring meticulous handling of laundry from washing to bagging.
- Achieved efficient garment preparation through meticulous sorting and weighing. Optimized cleaning processes by selecting effective solvents and determining ideal cleaning times.
Sales Lead
The Limited
Chesterfield, VA
03.2016 - 09.2017
- Exchanged returned merchandise for customers quickly and efficiently.
- Received and processed cash and credit payments for in-store purchases.
- Worked as a team member to provide the highest level of service to customers.
- Maintained friendly and professional customer interactions.
- Exceeded targeted sales goals.
Pharmacy Technician
Walgreens
Richmond, VA
01.2015 - 01.2016
- Supports pharmacological services by stocking, assembling, and distributing medications.
- Helps health care providers and patients by greeting them in person and by phone, answering questions and requests, and referring inquiries to the pharmacist.
- Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level, anticipating needed medications and supplies, placing and expediting orders, verifying receipt, and removing outdated drugs.
- Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations.
- Protects patients and employees by adhering to infection-control policies and protocols.
- Organizes medications for pharmacist to dispense by reading medication orders and prescriptions, preparing labels, calculating quantities, and assembling intravenous solutions and other pharmaceutical therapies.
- Maintains records by recording and filing physicians’ orders and prescriptions.
- Generates revenues by calculating, recording, and issuing charges.
- Ensures medication availability by delivering medications to patients and departments.
- Prepares reports by collecting and summarizing information.
- Contributes to team effort by accomplishing related results as needed.
Education
High school diploma - undefined
Tucker High School
Henrico, VA06.2005
Skills
- Retail merchandising
- Pharmacy technician expertise
- Sales leadership
- Retail sales expertise
- Cash management
- Laundry scheduling
- Laundry room processes
- Guest relations
- Inventory tracking
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
Timeline
Laundry Aide
Hamlet Cleaners
11.2023 - Current
Laundry Worker
Commonwealth Cleaners
03.2023 - 11.2023
Sales Lead
The Limited
03.2016 - 09.2017
Pharmacy Technician
Walgreens
01.2015 - 01.2016
High school diploma - undefined
Tucker High School