HEATHER GREEN
Davenport
Summary
Highly motivated Assistant Manager of Operation with a wealth of knowledge and experience as it applies to production, quality assurance, record review, implementation of new policies and procedures, and employee supervision. Understands and is able to execute human resource procedures both on the hiring side, corrective action and retention side. Experienced trainer and customer service expert.
Overview
26
26
years of professional experience
Work History
Associate Center, Director - full-time
Octapharma Plasma, Inc.
Moline
09.2008 - 04.2026
- Manages and oversees donor center staff and operations, Including production, quality compliance, finance, human resource and IT.
- Managed daily operations to ensure compliance with safety and quality standards.
- Ensures Company and center budgets are met by managing labor cost, inventory, production and contract negotiation.
- Complies with federal, state and local regulations related to quality of production, employee and donor safety, and proper performance of daily tasks.
- Implements new practices and ensures understanding and competency is met.
- Maintains a thorough understanding of FDA approved SOP's OSHA, CLIA and CGMP's.
- Performs recruitment of line staff.
- Hands-on designated trainer for entry level positions, supervisory positions and managerial duties.
- Promptly responds to questions, comments and complaints related to customer satisfaction.
- Minimizes center liability through constant risk management review.
- Maintains an open line of communication with Center Director, Supervisors and staff.
- Monitors donor retention and implements plans of improvement.
- Monitors all marketing and advertising efforts.
Medical Reception Group Leader - CSA Alternate
ZLB Plasma
Rock Island
09.2000 - 09.2008
- Responsible for training reception staff and facilitating efficient donor flow.
- Reviews donor reclassification and handles all issues.
- Track and record data for specialty programs.
- Perform final quality review and release for all tested plasma and associated documents.
- Assists in internal and external audits to monitor compliance with procedures and policies.
- Performs assessments to ensure compliance.
- Prepares plasma for freezing, packing and shipping.
- Monitors freezer and refrigerator temperatures.
- Collects samples using aseptic technique.
- Performs venipuncture's.
- Removing and returning equipment from service.
- Monitors donor flow.
- Trained as a management backup to help open and close the center as needed.
- Completes new hire orientation and all area training.
- Supervised daily operations of plasma collection and processing teams.
Education
High School Diploma - General
Moline High School
Moline, IL, USASkills
- Operations management
- Compliance oversight
- Budget management
- Risk management
- Quality assurance
- Staff recruitment
- Customer satisfaction
- Performance monitoring
- Process improvements
- Team building
- Effective communication
- Training and development
- Problem solving
- Conflict resolution
- Strategic planning
- Goal setting
- Donor management
- Cross-functional team leadership
- Human resources management
- Hiring and retention
- Project coordination
- Talent acquisition
- Employee development
- Content development
- Process improvement
- Problem-solving
- People management
- Contract management
- Multitasking and organization
- Project management
- Government relations
- Financial planning
- Client relations
- Budget control
- Business administration
- Company guidelines
- Time management
- Issues resolution
- Verbal and written communication
- Financial management
- Rules and regulations
- Corporate communications
- Decision-making
- Coaching and mentoring
- Financial reporting
- Performance management
- Facilities management
- Leadership development
Timeline
Associate Center, Director - full-time
Octapharma Plasma, Inc.
09.2008 - 04.2026
Medical Reception Group Leader - CSA Alternate
ZLB Plasma
09.2000 - 09.2008
High School Diploma - General
Moline High School