Summary
Overview
Work History
Education
Skills
Timeline
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Heather Griffin

Everett,MA

Summary

Diligent professional with excellent observational, organizational and communication skills. Driven to learn quickly, advancing computer proficiency, and expertise in industry standards. Possesses a solid background in cybersecurity, networking fundamentals, and supporting team needs.

Overview

7
7
years of professional experience

Work History

Windows 10 Technician (Contract)

Massachusetts General Hospital
01.2022 - 12.2023
  • Performed scheduled preventative maintenance on desktop computers and laptops including reimaging, replacements, and data backups and restores
  • Installed and configured printers, scanners, and other peripheral devices
  • Documented work and created and managed incidents and tasks within ServiceNow software
  • Experience with using Active Directory and Citrix Systems

Assistant / Bookkeeper

Small Business Aide
03.2021 - 01.2022
  • Assisted in managing clients' accounts in Quicken and Quickbooks
  • Scheduled appointments and assisted the owner in daily operations and tasks
  • Prepared tax returns

Administrative Assistant for Lending

Winter Hill Bank
08.2020 - 03.2021
  • Provided administrative support for lending officers and assisted in preparing for audits
  • Maintained and updated daily loan interest rate schedules, liability policies, and approved lists of appraisers and attorneys
  • Monitored insurance cancellations and renewals

Teller

Winter Hill Bank
07.2016 - 08.2020
  • Processed deposits and withdrawals as well as other transactions including ordering checks, processing safe deposit box payments, and redeeming bonds
  • Trained all new employees for teller positions
  • Reviewed paperwork for accuracy involving opening of new account types, change of addresses, and transfer of account names

Education

Master of Science - Cybersecurity Management

Bay Path University
Longmeadow, MA
2023

Bachelor of Science - Cybersecurity

Bay Path University
Longmeadow, MA
2021

Skills

  • Communication
  • Employee training
  • Microsoft Office 365
  • Inventory management background
  • Security awareness and best practices
  • Networking and digital forensics software

Timeline

Windows 10 Technician (Contract)

Massachusetts General Hospital
01.2022 - 12.2023

Assistant / Bookkeeper

Small Business Aide
03.2021 - 01.2022

Administrative Assistant for Lending

Winter Hill Bank
08.2020 - 03.2021

Teller

Winter Hill Bank
07.2016 - 08.2020

Master of Science - Cybersecurity Management

Bay Path University

Bachelor of Science - Cybersecurity

Bay Path University

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Heather Griffin