Ray E. Sepulveda

• Assist multiple IBM employees at once in finding a solution to their technical issue.
• The ability to use chat client, phone, and Webex video client to support IBM employees on the spot.
• Remote into user's Windows 10 devices using Quick Assist and Webex Remote support tools.
• Quickly collaborate with other departments within IBM to streamline solutions for end users. Such as the Slack team, Engineering team, the Outlook team, & etc.
• Assist IBM employees at a highly efficient pace to meet departments "average speed to answer" rate.
• Abide by Agile practices to ensure I'm aware of my current statistics as a Help Desk agent and how I can improve on a consistent basis.

• Fully support technical hardware/software for various campuses.
• Respond to work orders in a timely and professional manner.
• Prioritize work orders to accommodate higher end needs.
• Have an overall idea of which technology different positions within the campus/district use.
• Connect with vendors to troubleshoot and resolve any issues that require their assistance.
• Document in detail how work orders were managed and provide necessary information in case future reference is needed.
• Order parts for certain devices or relay information to our parts department with specific details on what is needed.
• Dispose of all obsolete technology in the proper manner so our department is fully credited.
• Work together with my team on larger projects and work orders so that they're handled as efficiently as possible.
• Have a full working inventory of all campus technology and be able to issue, transfer, and collect the technology through TipWeb system.

• Master a wide range of preset finishes that Four Hands would commonly use.
• Fix/prep all defects within wooden frames.
• Assisted in mill when necessary by cutting, sanding, and assembling frames of various sizes and shapes.

• Research and update an ongoing color selection program for custom wine cabinets.
• Familiarization with all finish coatings from latex paints to conversion varnishes.
• Prep wood and metals to be coated by either cleaning, filling, sanding, priming, etc.
• Produce fine finishes on custom wine cabinets via HVLP spray equipment and tedious prep work.
• Work on a multitude of jobs throughout a week, making sure all work is finished before it's deadline. 
• On-site finishing work when necessary.
• Design custom colors or methods to achieve clients vision.

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• Open store and prepare it for daily business.
• Close store and count down daily deposit.
• Purchasing inventory while staying within order budget.
• Assisting residential customers and subcontractors by providing them with the right product and a higher standard of service.
• Creating competitive price quotes over various jobs.
• Selling all necessary tools to create a more efficient job for the customer.
• Educating customers on our full line of products to find what not only fits their quality standard but their budget as well.
• Having a thorough knowledge of the competition's products, prices, and selling methods.
• Finding alternative solutions to customer's needs to obtain their business.
• Helping customer's put together color schemes that work for their projects.
• Tinting interior and exterior coatings to specific colors. Even matching colors perfectly if need be.
• Inputting monthly payments for credit charged accounts.
• Making an account for each customer and tracking history of all purchases to better our future service.
• Inputting all inventory for all Rooster's Paint Center stores.
• Managing and training new hires.
• obtaining outside sales when possible.

• Answered an average of 40 calls a day that ranged from general customer service to taking orders for delivery service.
• Developed and maintained strong relationships with numerous accounts to make them feel as a priority to our business.
• Made sales calls weekly to keep accounts updated on new deals and ongoing changes.
• Delivered hard parts to various accounts.
• Set up routes for drivers in a fast paced delivery program.
• Rebuilt planograms with Autozone teams from all over the Austin area.
• Installed batteries and other minor fixes for in store customers.
• Ran basic diagnostic tests on customer vehicles to determine issues.