Heather Griffin
Manassas,VA
Summary
Dynamic project management professional with a strong background in client relations and problem-solving. Expertise in strategic planning and resource allocation drives successful project delivery, consistently meeting and exceeding client expectations. Proven adaptability and exceptional communication skills foster collaboration in diverse, fast-paced environments. Committed to leveraging strengths to contribute to organizational success and enhance team performance.
Overview
12
12
years of professional experience
Work History
Independent Contractor
Instacart
Manassas, VA
12.2025 - Current
- Managed order fulfillment processes to ensure timely and accurate deliveries.
- Coordinated logistics for multiple customer orders, optimizing routes for efficiency.
- Implemented quality control measures to enhance customer satisfaction ratings.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Production Assistant
Go Fish
Baltimore, MD
05.2018 - 05.2026
- Acquired permits from the city
- Handled all paperwork for actors in accordance with SAG guidelines
- Resolved conflict in a calm and timely manner.
- Coordinated production schedules to ensure timely completion of projects.
- Assisted in managing equipment setup and maintenance for optimal performance.
- Facilitated communication between departments to enhance operational collaboration.
- Reduced production errors through close attention to detail.
Bakery Clerk
Eddie's of Roland Park
Baltimore, MD
11.2023 - 08.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Collaborated with team members to execute daily inventory management tasks effectively.
- Trained new staff on bakery procedures, enhancing team productivity and service quality.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
Retail Clerk/Customer Service
Wockenfuss Candies
Towson, MD
08.2021 - 11.2023
- Curated product displays, ensuring visual appeal and compliance with merchandising standards.
- Assisted customers with product inquiries, providing knowledge of candy offerings and promotions.
- Trained new staff on operational procedures and customer service protocols, enhancing team performance.
- Implemented best practices for store cleanliness and organization, improving overall shopping experience.
- Processed customer transactions efficiently using point-of-sale systems.
Bar Manager/Head Bartender
Maxie's Bar and Grill
Baltimore, MD
03.2016 - 04.2018
- Created a welcoming atmosphere fostering a loyal customer base and repeat business.
- Managed daily bar operations, ensuring high standards of service and customer satisfaction.
- Developed and implemented training programs for bartenders to enhance skills and product knowledge.
- Established operational procedures to improve efficiency and streamline service workflows during peak hours.
- Led staff meetings to communicate goals, address challenges, and foster a collaborative team environment.
- Created seasonal cocktail menus, incorporating customer feedback and current beverage trends to drive sales.
Reptile Specialist
Outback Reptiles
Ashburn, VA
05.2014 - 07.2015
- Educated customers on proper reptile care and habitat requirements.
- Developed feeding schedules tailored to individual species' needs.
- Conducted regular inventory audits to ensure optimal stock levels of supplies.
- Streamlined reptile maintenance processes, improving efficiency in care routines.
- Collaborated with veterinary staff for medical treatment and preventative healthcare of reptiles in the collection.
- Maintained high standards of animal welfare through meticulous record-keeping and daily health checks.
- Improved reptile habitats by designing and implementing effective environmental enrichment strategies.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
Education
Biology
CCBC
Catonsville, MD05.2026
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Statements Academy
Woodbridge, VA06.2010
High school diploma - undefined
C.D. Hylton High School
Woodbridge, VA06.2009
Skills
- Management
- Microsoft Word
- Microsoft Excel
- Administrative Experience
- Customer relationship management
- Communication Skills
- Events Management
- Sales
- Merchandising
- Employee orientation
- Organizational Skills
- Time Management
- Customer Service
- Conflict Resolution
- Animal care
- Inventory Control
- Guest services
- Retail Sales
Timeline
Independent Contractor
Instacart
12.2025 - Current
Bakery Clerk
Eddie's of Roland Park
11.2023 - 08.2025
Retail Clerk/Customer Service
Wockenfuss Candies
08.2021 - 11.2023
Production Assistant
Go Fish
05.2018 - 05.2026
Bar Manager/Head Bartender
Maxie's Bar and Grill
03.2016 - 04.2018
Reptile Specialist
Outback Reptiles
05.2014 - 07.2015
High school diploma - undefined
C.D. Hylton High School
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Statements Academy
Biology
CCBC