Heather Guetzkow
Springfield,OR
Summary
Experienced Project Manager with a proven track record in managing paperless initiatives and ensuring compliance with HIPAA regulations. Demonstrated success in timely project completion through effective problem-solving and organizational skills. Knowledgeable Medical Secretary with expertise in healthcare procedures, insurance documentation, and secure patient information management.
Overview
15
15
years of professional experience
Work History
Medical Secretary
Cox Health South
Springfield, MO
03.2024 - Current
- Managed patient appointment scheduling and confirmation efficiently.
- Assisted in maintaining accurate patient records and documentation.
- Handled incoming calls, directing inquiries to appropriate departments.
Project Manager (Title Only) Eligibility Specialist
Department Of Social Services
Springfield, Missouri
07.2023 - Current
- Trained temporary staff on operational procedures, fix HIPAA violations on the state side and calling the hospital, scan and upload medical records, check all records after clients have been approved or denied, and fix all issues relevant for project with permanent staff.
- Led project planning sessions to define scope and deliverables.
- Coordinated resource allocation for various community service initiatives.
- Developed project timelines and ensured adherence to deadlines.
Child Care Specialist
Cox Health
Springfield, Missouri
06.2013 - Current
- Created engaging lesson plans to enhance children's learning experiences, monitor children, educate and elevate children under the age of 5.
- Supervised daily activities for children in a safe and nurturing environment.
- Developed engaging educational programs to promote child development and learning.
- Communicated effectively with parents about children's progress and concerns.
Patient Advocate
Jordan Valley
07.2022 - 04.2025
- Check patients in, update patients file, answer all question that the patients ask
- Advocated for patients' needs and rights within healthcare settings.
- Assisted patients in understanding treatment options and medical procedures.
- Coordinated with healthcare teams to facilitate patient care plans.
Cashier
Sam's Club
Springfield, Missouri
03.2013 - 06.2013
- Sell and promote Sam’s plus and credit, handle money from intake and outtake, Assisted members throughout the club by providing information and support..
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced at end of shifts.
- Assisted customers with product inquiries and provided exceptional service.
Cashier and Manager
Dairy Queen
Thayer, Missouri
11.2011 - 03.2013
- Managed cash intake and outtake processes, count drawers down, train staff for various jobs, help customers with menu, and decorate cakes.
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness of work area and dining space throughout shifts.
- Assisted customers with menu selections and provided product recommendations.
Education
Bachelors of Science - Child and Family Development
Missouri State University
Springfield, MOSkills
- Appointment management
- HIPAA compliance
- Medical record management
- Appointment confirmation
- Health information systems
- Patient communication
- Team collaboration
Timeline
Medical Secretary
Cox Health South
03.2024 - Current
Project Manager (Title Only) Eligibility Specialist
Department Of Social Services
07.2023 - Current
Patient Advocate
Jordan Valley
07.2022 - 04.2025
Child Care Specialist
Cox Health
06.2013 - Current
Cashier
Sam's Club
03.2013 - 06.2013
Cashier and Manager
Dairy Queen
11.2011 - 03.2013
Bachelors of Science - Child and Family Development
Missouri State University