HEATHER GUTIERREZ
Corsicana,TX
Summary
Compassionate Medical Assistant with a knack for completing tasks efficiently and productively. Possess specialized skills in patient care, medical record management, and clinical procedures. Excel in communication, empathy, and adaptability, ensuring seamless support to healthcare teams and providing exceptional service to patients.
Overview
19
19
years of professional experience
Work History
Medical Assistant
Ennis Physical Medicine
Ennis, Texas
03.2025 - Current
- Facilitated patient intake and ensured accuracy of medical records for efficient patient flow.
- Administered injections and conducted basic laboratory tests.
- Monitored vital signs and reported changes to supervising physician to support timely interventions.
- Collaborated with healthcare team to develop and implement patient care plans.
- Prepared examination rooms, ensuring cleanliness and availability of necessary supplies.
- Maintained cleanliness of examination rooms and stocked essential supplies to prepare for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
TAX PREPARER
Jackson Hewitt
Corsicana, USA
01.2008 - 02.2018
- Advised clients on IRS regulations to ensure compliance with state and federal tax obligations.
- Finalized and processed paperwork with local, state and federal government authorities.
- Analyzed information and assessed liabilities and deductions according to relevant tax code.
- Supplied detailed tax documentation needed to submit accurate individual returns.
- Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
- Furnished taxpayers with sufficient information and advice to verify correct tax form completion.
- Collaborated with management to address client concerns and resolve complex issues.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Practiced active listening to understand client needs and concerns.
- Focused on relationship building to foster long-term client partnerships.
- Provided excellent customer service to ensure a positive client experience.
- Demonstrated a friendly and positive attitude while interacting with clients.
- Demonstrated strong people skills to interact effectively with clients and colleagues.
- Exhibited a strong work ethic by consistently meeting deadlines and responsibilities.
- Demonstrated reliability and trustworthiness in handling sensitive client information.
- Applied problem resolution skills to address client inquiries and concerns.
- Employed critical thinking to analyze client situations and propose solutions.
- Utilized basic computer skills to manage client information and documentation.
- Made appointments with interested customers according to schedule availability.
- Applied basic math skills for accurate financial calculations and record-keeping.
- PPE Use
- Educated clients on beneficial products and services, leading to increased business opportunities.
- Administered first aid and CPR as necessary during patient care.
- Ear and Eye Irrigation
- Wound Care and Irrigation
- Patient and Needs Assessments
- Venipuncture and Phlebotomy
- Vital Signs
- Eye and Color Blindness Screening
- Recording Chief Complaints
- Proper Sterilization Techniques
- Covid and HCG Cassette Test
- General Testing - Strep Throat Swab, Saliva PH, Urine dip stick, Fecal, Uric Acid
- Medical Terminology
Education
CERTIFICATION OF COMPLETION IN MEDICAL ASSISTANT -
Lone Star Phlebotomy
Burleson, TX08-2023
CERTIFICATION OF COMPLETION IN EKG TECHNICIAN -
Lone Star Phlebotomy
Burleson, TX01-2022
CERTIFICATION OF COMPLETION IN PHLEBOTOMY -
Lone Star Phlebotomy
Burleson, TX01-2022
Skills
- Patient care
- Patient assessments
- Vital Signs
- Venipuncture skills
- Wound care
- First Aid/CPR
- Irrigation techniques
- Covid and HCG Cassette Test
- Sterilization techniques
- Diagnostic Testing Procedures
- Medical terminology
- Recording Chief Complaints
- Active Listening
- Problem Resolution
- Critical Thinking
- Relationship Building
- Customer Service
- People Skills
- Personal protective equipment
- Patient care
Timeline
Medical Assistant
Ennis Physical Medicine
03.2025 - Current
TAX PREPARER
Jackson Hewitt
01.2008 - 02.2018
CERTIFICATION OF COMPLETION IN MEDICAL ASSISTANT -
Lone Star Phlebotomy
CERTIFICATION OF COMPLETION IN EKG TECHNICIAN -
Lone Star Phlebotomy
CERTIFICATION OF COMPLETION IN PHLEBOTOMY -
Lone Star Phlebotomy