Heather Hadley
Twentynine Palms,CA
Summary
Dynamic General Manager with a proven track record at McDonald's Restaurant, excelling in operations management and team leadership. Expert in cost control and inventory management, driving profitability while enhancing customer satisfaction. Skilled in training and development, fostering a motivated workforce that consistently meets performance goals.
Overview
17
17
years of professional experience
Work History
General Manager
McDonald's Restaurant
04.2009 - Current
- Oversaw daily operations to ensure high-quality service and customer satisfaction.
- Managed staff scheduling and training to optimize team performance and efficiency.
- Implemented cost control measures to enhance profitability without compromising service quality.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Developed and enforced operational policies to maintain compliance with health and safety standards.
- Coordinated inventory management practices to reduce waste and improve supply chain efficiency.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee evaluations, and contract details.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Supervisor
Tortoise Rock Casino
02.2025 - 07.2026
- Oversaw daily operations to ensure high-quality service and customer satisfaction.
- Managed staff scheduling and training to optimize team performance and efficiency.
- Implemented cost control measures to enhance profitability without compromising service quality.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Developed and enforced operational policies to maintain compliance with health and safety standards.
- Coordinated inventory management practices to reduce waste and improve supply chain efficiency.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee evaluations, and contract details.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Education
High School Diploma -
Twentynine Palms High-school
Twentynine Palms, CASkills
Leadership and team building
Problem resolution
Operations management
Team player
Efficient multi-tasker
Effective leader
Staff management
Customer relations
Training and development
Inventory control
P&L management
Schedule management
Labor cost controls
Deadline oriented
Consistently meet goals
Performance evaluations
Timeline
Supervisor
Tortoise Rock Casino
02.2025 - 07.2026
General Manager
McDonald's Restaurant
04.2009 - Current
High School Diploma -
Twentynine Palms High-school