Heather Hale
Stockton,MO
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
22
22
years of professional experience
Work History
Sales Associate Specialist
Lakeside Interior
02.2017 - Current
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved accounting, service and delivery concerns.
Registration Specialist
Cox Medical Center
04.2002 - 11.2007
- Provided exceptional customer service to patients during registration, addressing concerns and answering questions promptly.
- Updated patient contact information to support accurate electronic medical records.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Organized patient files, ensuring easy access for medical professionals while maintaining strict privacy standards.
- Performed software updates, upgrades and data backups.
- Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
- Maintained a high level of confidentiality when handling sensitive patient data, adhering to HIPAA regulations.
- Maintained a comprehensive understanding of medical terminology, insurance regulations, and hospital policies to effectively assist patients during the registration process.
- Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
Education
High School Diploma -
Stockton R-1
Stockton, MO05.1997
Skills
- Order Processing
- Problem-Solving
Timeline
Sales Associate Specialist
Lakeside Interior
02.2017 - Current
Registration Specialist
Cox Medical Center
04.2002 - 11.2007
High School Diploma -
Stockton R-1
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