Heather Hall
Sebastian
Summary
Customer service representative with expertise in conflict resolution and meticulous attention to detail. Demonstrated success in managing customer inquiries and improving satisfaction levels effectively.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Menards
Merrillville
02.2025 - 04.2026
- Assisted customers in locating products and answering inquiries.
- Processed transactions accurately at the point of sale.
- Resolved customer complaints and provided solutions promptly and professionally.
- Educated customers about promotions, sales, and product features effectively.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Office Manager/Carpenter's Assistant
A&M Remodeling
Hobart
01.2020 - 04.2024
- Managed daily office operations and maintained efficient workflow for remodeling projects.
- Coordinated scheduling for contractors and ensured timely project execution.
- Oversaw inventory management and procurement of supplies for office and job sites.
- Assisted in developing budgets and tracking expenses for remodeling projects.
- Facilitated communication between clients, contractors, and suppliers to resolve issues.
- Maintained compliance with safety protocols and industry regulations during operations.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Education
Certificate - Medical Billing Specialist
Ultimate Medical Academy
Clearwater, FL08-2016
High School Diploma -
Merrillville Senior Highschool
Merrillville, IN06-1993
Skills
- Customer relationship management
- Conflict resolution
- Transaction processing
- Product knowledge
- Invoice tracking
- Scheduling coordination
- Office administration
- Attention to detail
- Time management
- Problem solving
- Professional demeanor
- Critical thinking
- Adaptability
- Record preparation
- Dispute resolution
- Task prioritization
- Documentation
- High-energy attitude
- Microsoft Office Suite
- Hospitality and accommodation
- Medical terminology
Timeline
Customer Service Representative
Menards
02.2025 - 04.2026
Office Manager/Carpenter's Assistant
A&M Remodeling
01.2020 - 04.2024
Certificate - Medical Billing Specialist
Ultimate Medical Academy
High School Diploma -
Merrillville Senior Highschool