Heather Hammond
Junction City,OR
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Excellent under pressure multitasking , troubleshooting and thinking outside the box as needed .
Overview
2027
2027
years of professional experience
Work History
Direct Support Professional
Revergrand
Eugene, OR
2020 - Current
- Assisted individuals with daily living activities, promoting independence and community integration.
- Developed and implemented personalized care plans to address unique needs of clients.
- Facilitated communication between clients and healthcare providers to ensure comprehensive support.
- Monitored client progress and reported changes to management for timely adjustments in care.
Assistant Manager of Operations
Walmart
Eugene/ Lebanon
01.1999 - 11.2014
- Coordinated daily operations to enhance store efficiency and customer satisfaction.
- Managed inventory levels, ensuring accuracy and timely replenishment of stock.
- Trained new team members on operational procedures and best practices.
- Led initiatives to streamline workflow processes, reducing operational delays.
- Implemented scheduling systems to optimize staff coverage during peak hours.
- Analyzed sales data to identify trends and inform inventory management decisions.
- Facilitated communication between departments to enhance collaboration on projects.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Implemented safety protocols to maintain a secure work environment for employees.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Enhanced employee productivity through regular training sessions and performance evaluations.
- Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
- Streamlined operations by implementing efficient workflow processes and procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
General Studies
Lane Community College
Eugene, ORSkills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Client documentation
- Compassionate caregiving
- Housekeeping tasks
- Decision-making support
- Appointment scheduling
- Disability awareness
- Medical records management
Timeline
Assistant Manager of Operations
Walmart
01.1999 - 11.2014
Direct Support Professional
Revergrand
2020 - Current
General Studies
Lane Community College