Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Heather Hanchett

Nampa,ID

Summary

Accomplished and high impact professional with a proven record of success delivering visionary leadership and oversight for day-to-day operations. Influential professional with proven adeptness in training, encouraging, and spearheading diverse teams to deliver exceptional results. Organized and detail-oriented expert with strong evaluative, analytical, and logical reasoning skills; ability to think out-of-the-box, multi-task, and prioritize a broad range of responsibilities.

  • Perpetually poised to shoulder challenges. A grounded, quick thinker with a proven ability to evaluate, make complex determinations, clearly communicate outcomes.
  • Skilled in creating business strategies, allocating resources, developing budgets, generating staff schedules, and ensuring high-quality customer service while leading and directing teams to assure optimum performance.
  • Articulate and refined communicator with bilingual skills over English and Spanish; ability to get along with diverse personalities while exhibiting versatility, adaptability, and professional attitude within a multi-cultural environment.

Overview

7
7
years of professional experience

Work History

Pack/Sort Flow Specialist

Amazon
Nampa, Idaho
03.2021 - 11.2021
  • Perform a variety of tasks, including order receiving, scanning, and packing following Amazon specifications, requirements, and procedures.
  • Optimize workflow by sorting and allocating items in appropriate locations with a focus on maintaining top-level quality.
  • Handle the gift packing of all items and forward items to relevant departments for shipping.
  • Build capacity and enhance the skills of other staff members in the department by providing training, guidance, and support.
  • Pack orders correctly, identify damaged products, maintain station, and resolve issues on time.
  • Enable staff to execute designated tasks, conduct audits, ensure customer satisfaction, and address questions or concerns efficiently by assessing individual’s unique needs and providing training.

Landscape Design Services

Owner/Operator
Clarkston, Washington
02.2019 - 08.2020
  • Identified client’s needs and requirements pertaining to landscape design through effective communication.
  • Formulated and implemented a comprehensive plan to meet the needs and limitations of each site.
  • Developed exceptional landscaping designs and proposed ideas to the clients while ensuring alignment with set budgets.
  • Conceptualized and recommended plants best suited to the environment and site to achieve optimal results.

Cleaning Services

Owner/Operator
Clarkston, Washington
04.2015 - 08.2020
  • Led the delivery of high-quality cleaning services to both business and private homeowners.
  • Improved productivity and profitability by identifying needs and realizing custom plans.
  • Transitioned and expanded the business from residential homes to commercial cleaning services.

Education

Bachelor of Arts - Landscape Design

Brigham Unicersity
Rexburg, ID
05-2008

Skills

Operational Excellence

Team Training & Coaching

Cross-functional Collaboration

Staff Leadership & Support

Business Growth & Expansion

Relationship Building

Compliance Management

Strategic Planning & Execution

Documentation & Reporting

Budget & Resource Management

Process Improvement

Conflict & Problem Resolution

Affiliations

  • 4-H Volunteer (2018-2020)

Timeline

Pack/Sort Flow Specialist

Amazon
03.2021 - 11.2021

Landscape Design Services

Owner/Operator
02.2019 - 08.2020

Cleaning Services

Owner/Operator
04.2015 - 08.2020

Bachelor of Arts - Landscape Design

Brigham Unicersity

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Heather Hanchett