Heather Handy Teegarden
Summary
Dynamic leader with extensive experience at Fidelity Investments, driving team performance and client satisfaction. Expert in Microsoft Office Suite and adept at fostering collaboration. Achieved doubled revenue through innovative service initiatives while mentoring associates for professional growth. Proven ability to resolve escalations and enhance operational efficiency in compliance testing and reporting.
Overview
24
24
years of professional experience
Work History
Director, Testing & Reporting Services – Employer Calculation & Additional Testing
Fidelity Investments
Covington
01.2007 - Current
- Managed team of 21 associates performing Employer Calculations and Additional Testing (ECAT), NDT, Phone Support, Inventory Management, and Associate Support.
- Revamped procedures and ECAT services to enhance efficiency and focus.
- Collaborated with Sales to develop new ECAT service for CORE market clients.
- Promoted teamwork and shared knowledge with internal and external business partners.
- Engaged team to achieve production, efficiency, utilization, and quality control goals while providing regular feedback.
- Oversaw ECAT production workflow and balanced workloads effectively.
- Mentored associates in professional development, training, and knowledge enhancement.
- Resolved escalations from Managing Directors and Plan Sponsors.
Director, Testing and Reporting Services – Sr. Compliance Advisors
Fidelity Investments
Covington
01.2018 - 01.2019
- Managed team of 9 Service Delivery Managers and 6 Senior Technical Managers to ensure client satisfaction.
- Handled escalations from Managing Directors and Plan Sponsors effectively.
- Engaged team to achieve CS&L scores, ensuring timely delivery of NDT and 5500 reports.
- Led fee-for-service initiative, resulting in doubled revenue annually.
- Facilitated discussions on Associate Development for continuous professional growth.
- Acted as Project Manager for Business Acceptance Testing of new NDT Platform.
Director, Testing and Reporting Services – Compliance Consultants
Fidelity Investments
Covington
01.2016 - 01.2019
- Managed a team of 9 Service Delivery Managers and 6 Senior Technical Managers to support various markets.
- Handled escalations from Managing Directors and Plan Sponsors efficiently.
- Engaged team to achieve CS&L scores and ensure timely delivery of NDT & 5500 forms.
- Led fee-for-service initiative, resulting in doubled revenue annually.
- Facilitated Associate Development discussions to promote career growth.
- Served as Project Manager for Business Acceptance Testing of new NDT Platform.
Director, Testing and Reporting Services – Production Team
Fidelity Investments
Covington
01.2012 - 01.2016
- Oversaw a team of 15 production associates performing NDT, Form 5500s, ECAT work, and audit support.
- Engaged team to achieve production, efficiency, utilization, and quality control goals.
- Managed workflow and workload balancing for NDT production processes.
- Assessed capacity and complexity for production associates to create task assignments for various markets.
- Facilitated discussions focused on associate development and growth opportunities.
- Led business acceptance testing project for new NDT platform implementation.
Compliance Consultant
Fidelity Investments
Covington
01.2008 - 01.2012
- Consulted with clients on NDT, Form 5500, and PYES processes, covering data submission and results delivery.
- Managed escalated client issues by identifying root causes to minimize impact.
- Provided testing and reporting support to sales prospects and clients seeking testing services.
- Implemented operational improvements to enhance efficiency across processes.
- Served as primary contact for RFP inquiries related to testing and reporting.
- Evaluated exception requests for approval by the Exception Management Committee.
- Coordinated testing and reporting implementations among internal business partners.
Testing & Reporting Consultant
Fidelity Investments
Covington
01.2007 - 01.2008
- Performed non-discrimination testing for Large Market plans to ensure compliance standards.
- Collaborated with plan sponsors to review test results and implement corrective actions.
- Led team to enhance production turnaround time metrics effectively.
- Coordinated Testing & Reporting implementations across internal business partners.
- Provided expertise to Proposal Team regarding testing and reporting processes.
Sr. Compliance Consultant
Metropolitan Life Insurance Company
St. Louis
01.2005 - 01.2007
- Conducted non-discrimination testing for over 80 retirement plans.
- Consulted with plan sponsors on test results and necessary corrective actions.
- Prepared contribution allocations to ensure compliance with regulations.
- Compiled Form 5500 and associated schedules for regulatory reporting.
- Trained new compliance consultants on industry standards and best practices.
Retirement Plan Specialist
Retirement Plan Services, LLC
St. Louis
01.2003 - 01.2005
- Facilitated enrollment meetings and provided client education on plan options.
- Managed amendments to documents and summary plan descriptions.
- Executed non-discrimination testing for retirement plans to ensure compliance.
- Prepared contribution allocations accurately and timely.
- Served as subject matter expert on Qualified Domestic Relationship Orders (QDROs).
Benefits Specialist
Mellon Human Resource & Investor Solutions
Cary
01.2002 - 01.2003
- Administered two DB plans, two DC plans and two Health & Welfare plans for three Fortune 500 companies.
- Processed final distributions, loans, withdrawals, accepted qualified rollovers and calculated loan payments.
- Supervised 50 customer service representatives in Ft. Lauderdale, FL. during the 2003 annual open enrollment session for Health & Welfare benefits.
Education
Masters of Business Administration -
University of Phoenix
St. Louis, MOBachelors of Science - Business Management
University of Phoenix
St. Louis, MOSkills
- Microsoft Office Suite
- Recordkeeping software
- Presentation software
- Spreadsheet management
- Email communication
- Operating systems
Accomplishments
- Business Partner of the Quarter with the CORE and FIIS Managing Director Organization
Timeline
Director, Testing and Reporting Services – Sr. Compliance Advisors
Fidelity Investments
01.2018 - 01.2019
Director, Testing and Reporting Services – Compliance Consultants
Fidelity Investments
01.2016 - 01.2019
Director, Testing and Reporting Services – Production Team
Fidelity Investments
01.2012 - 01.2016
Compliance Consultant
Fidelity Investments
01.2008 - 01.2012
Director, Testing & Reporting Services – Employer Calculation & Additional Testing
Fidelity Investments
01.2007 - Current
Testing & Reporting Consultant
Fidelity Investments
01.2007 - 01.2008
Sr. Compliance Consultant
Metropolitan Life Insurance Company
01.2005 - 01.2007
Retirement Plan Specialist
Retirement Plan Services, LLC
01.2003 - 01.2005
Benefits Specialist
Mellon Human Resource & Investor Solutions
01.2002 - 01.2003
Masters of Business Administration -
University of Phoenix
Bachelors of Science - Business Management
University of Phoenix
Similar Profiles
MICHAEL O'BRIENMICHAEL O'BRIEN
FIDELITY CLIENT SERVICES REPRESENTATIVE at Fidelity Investments - Fidelity Institutional (Fidelity Advisor Funds)FIDELITY CLIENT SERVICES REPRESENTATIVE at Fidelity Investments - Fidelity Institutional (Fidelity Advisor Funds)
Casie CadwalladerCasie Cadwallader
Premium Client Experience Account Manager at Fidelity Charitable – Fidelity InvestmentsPremium Client Experience Account Manager at Fidelity Charitable – Fidelity Investments
Dee JonesDee Jones
Workplace Planning Consultant II at Fidelity InvestmentsWorkplace Planning Consultant II at Fidelity Investments
Fernando MotaFernando Mota
High Net Worth Service Associate at Fidelity InvestmentsHigh Net Worth Service Associate at Fidelity Investments
KATHIRVEL CKATHIRVEL C
Manager – Testing and Reporting Services at Fidelity Investments Pvt LtdManager – Testing and Reporting Services at Fidelity Investments Pvt Ltd