Heather Hanson
Sayre,PA
Summary
Motivated and experienced individual who has worked in a variety of fields to fine tune ability to listen, empathize and exceed expectations of employer. Exceptional interpersonal and team management skills add value to any organization.
Overview
7
7
years of professional experience
Work History
Front Desk Sales Associate
New Image Fitness
Sayre, PA
09.2022 - Current
- Greeted each member with a smile and "Hello" as they entered the gym.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Performed cleaning, laundry, and opening and closing duties like balancing til.
- Assisted new and current clients process payments for membership. Updated new and current clients billing information into system and answered any questions clients have.
Head Volleyball Coach
Athens Area School District
Sayre, PA
05.2017 - Current
- Coached and motivated female athletes between ages of 12 and 18 during volleyball preseason, in-season and post-season; improved individual and team skills
- Scheduled, organized and attended practices with athletes and additional coaching staff
- Voted District 4 Coach of the Year 2018 & 2020
Paraprofessional
Athens Area School District
Sayre, PA
10.2018 - 06.2021
- Applied behavior management plan for student as instructed by IEP and Case Manager.
- Offered student one on one personalized educational, behavioral and emotional support.
Veterinary Technician/Front Desk Associate
Athens Animal Hospital
Sayre, PA
05.2016 - 06.2020
- Greeted each guest in person or on phone with a smile, compassion and understanding while performing check-in and check-out procedures, reservations and payments.
- Provided customers with receipts and assisted with future appointment scheduling to maintain client retention.
- Responded to customer complaints, collaboratively troubleshooting to devise solutions.
- Used proper holding methods to assist Veterinarian.
- Prepped for appointments and escorted animals to and from room maintaining professional and friendly demeanor.
Education
Bachelor of Arts - Communications Emphasis in Public Relations
University of North Dakota
Grand Forks, ND08.2006
Skills
- Friendly, Positive Attitude
- Team Management
- Conflict Resolution
- Active Listening
- Supervision & Leadership
- Good Work Ethic
- Reliable & Trustworthy
- Critical Thinking
Timeline
Front Desk Sales Associate
New Image Fitness
09.2022 - Current
Paraprofessional
Athens Area School District
10.2018 - 06.2021
Head Volleyball Coach
Athens Area School District
05.2017 - Current
Veterinary Technician/Front Desk Associate
Athens Animal Hospital
05.2016 - 06.2020
Bachelor of Arts - Communications Emphasis in Public Relations
University of North Dakota
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