Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Hardyal

North Port

Summary

Dynamic Certified Medical Assistant with extensive experience at Venice Gastroenterology, excelling in patient care coordination and clinical documentation. Proven ability to enhance patient outcomes through effective communication and education. Adaptable and skilled in HIPAA compliance, ensuring a compassionate environment while managing medical records and supporting physicians efficiently.

Overview

6
6
years of professional experience

Work History

Certified Medical Assistant

Venice Gastroenterology - FDHS
06.2022 - Current
  • Collected and documented patient medical information such as blood pressure and weight.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Taught patients about medications, procedures, and care plan instructions.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.

Medical Transport Coordinator

Acc Medlink
08.2021 - 12.2022
  • Coordinated schedules and communicated changes to customers.
  • Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
  • Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Applied effective time management techniques to meet tight deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Shift Manager

Pet Supermarket Inc.
01.2019 - 08.2021
  • Trained and mentored new employees to maximize team performance.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Tracked receipts, employee hours, and inventory movements.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

Education

Associate of Science -

State College of Florida
Bradenton, FL
05-2026

CCMA Certification - Certified Clinical Medical Assistant Program

Southern Technical College
Port Charlotte, FL
11-2022

Skills

  • Vital signs monitoring
  • Medical history recording
  • HIPAA compliance
  • Adaptable and flexible
  • Clinical documentation
  • Physician support
  • Medical terminology
  • Patient care coordination
  • Appointment setting

Timeline

Certified Medical Assistant

Venice Gastroenterology - FDHS
06.2022 - Current

Medical Transport Coordinator

Acc Medlink
08.2021 - 12.2022

Shift Manager

Pet Supermarket Inc.
01.2019 - 08.2021

Associate of Science -

State College of Florida

CCMA Certification - Certified Clinical Medical Assistant Program

Southern Technical College

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