Heather Harris

Provided one on one training for 3 Supervisors and 7 department team members

Created, organized and presented monthly educational & team building meetings

Identified and rectified billing errors involving government providers resulting in a cost savings over $500,000.00

Cultivated better organization by streamlining job procedures with documentation

Implemented quarterly audits resulting in a 56% increase in job performance

Received multiple $500 bonuses for successfully completing high-demand tight deadline projects

Strived to create an environment where collaboration and coaching are valued in a positive atmosphere generating motivation for continuous learning and improvement

Validated and processed all patient and insurance refund requests

Investigated and resolved over-funded patient accounts within 60-days

Highly accomplished in all aspects of the revenue billing cycle

Ability to recognize posting or billing error trends and providing software enhancement ideas to improve functionality and productivity

• Maintaining client over-funds within a 60-day time window taught me superior time management, organizational and problem-solving skills