Leah Taylor
Austin,TX
Summary
Motivated Certified Medical Assistant student with hands-on clinical experience seeking to join a collaborative medical team. Dedicated to supporting clinic operations and providing high-quality, empathetic care to diverse patient populations by utilizing strong administrative and clinical skills. Energetic and highly productive professional transitioning into the healthcare field. Proven track record in high-volume customer service, administrative office management, and team leadership. Committed to ensuring exceptional patient experiences through clear communication, accurate record-keeping, and efficient task management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server / Team Lead
Bjs Brewhouse
Austin, TX
05.2024 - Current
- Maintains high productivity in a fast-paced environment while ensuring 100% accuracy in order entry.
- Responds efficiently to guest inquiries and resolves complaints with a professional, calm demeanor.
- Collaborates with kitchen and floor staff to ensure seamless service delivery and teamwork.
Store Manager
Tomorrowpcs (MetroPCS)
Baton Rouge, LA
11.2017 - 01.2019
- Managed daily operations, including creating weekly schedules and coordinating itineraries.
- Improved workflow productivity by hiring, training, and developing top-tier talent.
- Oversaw inventory management, audits, and financial reconciliation for opening/closing duties.
Front Office Manager
Rouses Supermarket
Baton Rouge, LA
07.2018 - 12.2018
- Responsible for the daily operations of the front office, including greeting guests and managing correspondence.
- Facilitated staff training programs on software use, customer service excellence, and emergency procedures.
- Analyzed feedback data to identify and implement service quality improvements.
Education
Diploma - HVAC
Austin Career Institute
03-2025
High School Diploma - undefined
McKinley Senior High School
01-2020
Skills
- Clinical Competencies: Proficient in Venipuncture/Phlebotomy, performing ECG/EKG tests, and recording patient vitals
- EHR & Software: Experienced in Electronic Health Records (EHR) navigation, data entry, and maintaining digital patient privacy
- Medical Administration: Skilled in front office operations, answering multi-line phones, and managing sensitive documentation
- Sanitation & Safety: Strict adherence to health department regulations and sterile field maintenance
- Customer support
- OSHA/HIPAA Compliance
- AHA CPR & BLS Certified
- Triage & Rooming
- Vitals & Charting
- EMR/EHR, Medisoft
- Phlebotomy & Injections
- Medical Lab Procedures
- Medical Terminology
- Multitasking
- Glucose Testing
- 12 lead EKGs
- Medication Administration
- Microsoft Office: Word, Excel, PowerPoint
- Office Admin Duties
- Problem-Solving
- Communication
- Team Player
- Empathetic Patient Care
- Adaptable & Dependable
Certification
TABC Certification,
EPA Types I, II, & III,
Non-CDL Class C Driver's License
- CMA - Certified Medical Assistant
Timeline
Server / Team Lead
Bjs Brewhouse
05.2024 - Current
Front Office Manager
Rouses Supermarket
07.2018 - 12.2018
Store Manager
Tomorrowpcs (MetroPCS)
11.2017 - 01.2019
High School Diploma - undefined
McKinley Senior High School
Diploma - HVAC
Austin Career Institute
Cover Letter
- Leah Taylor
- Austin, TX 78752 | +1 346 382 0733 | lecathryn22@yahoo.com
- [Date]
- [Hiring Manager Name]
- [Healthcare Facility Name]
- [Address]
- Medical Assistant Application
- Dear [Hiring Manager Name]
- I am writing to express my enthusiastic interest in the Medical Assistant position at [Healthcare Facility Name]. With a diverse professional background spanning office management, high-volume hospitality, and technical training, I offer a unique blend of clinical readiness and exceptional patient-facing skills.
- Throughout my career, I have excelled in fast-paced environments where accuracy and speed are critical. As a Front Office Manager at Rouses Supermarket, I was responsible for daily operations, including greeting guests and facilitating staff training on software and emergency procedures. This experience, combined with my role as a Store Manager at MetroPCS—where I managed schedules, budgets, and inventory—has prepared me to handle the administrative complexities of a busy medical practice.
- I have recently focused on developing my clinical competencies, including:
- Clinical Skills: Proficiency in venipuncture, performing ECGs, and accurate recording of patient vitals.
- Technical Aptitude: Experience with Electronic Health Records (EHR) and a strong mechanical background from my HVAC studies.
- Patient Care: A "people pleaser" work ethic with a proven ability to resolve guest inquiries and complaints professionally.
- I am a dedicated team player who is always ready to step in where help is needed. I am eager to bring my history of leadership, problem-solving, and customer service excellence to your clinical team.
- Thank you for your time and consideration. I look forward to the opportunity to discuss how my background and skills can contribute to the high standard of care at [Healthcare Facility Name].
- Sincerely