Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Heather Hartwick

Dracut,Massachusetts

Summary

Billing professional with proven track record in financial management and billing accuracy. Known for improving billing procedures and resolving discrepancies efficiently. Reliable team collaborator focused on achieving results and adapting to changing needs, with keen eye for detail and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Billing Specialist

Beth Israel Lahey Health
01.2024 - Current
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.

Orthopedic Surgical Coordinator

Tufts Medical Center
01.2019 - 12.2023
  • Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
  • Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
  • Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
  • Answered telephone calls to offer office information, answer questions, and direct calls to appropriate staff member.
  • Managed vendor registration and ensured all appropriate documentation was up to date.
  • Coordinated staff in-service days to provide education

Perioperative Assistant

Southern New Hampshire Medical Center
11.2017 - 01.2019
  • Continuously sought opportunities for professional growth within the perioperative field, attending workshops to stay up-to-date on the latest advancements in surgical care techniques and best practices.
  • Maintained a safe environment for patients and staff members alike through adherence to facility policies and industry standards at all times.
  • Optimized operating room efficiency by participating in ongoing training sessions, staying current on best practices within the field of perioperative care.
  • Facilitated seamless handoffs between shifts by effectively communicating pertinent information regarding patient status and progress to incoming team members.

Education

Bachelor of Science - Business Administration

University Of Massachusetts
Lowell, MA
12-2026

Associate of Science - Business Administration

Middlesex Community College
Lowell, MA
06-2022

Skills

  • Billing systems and software
  • Data entry proficiency
  • Claim submission
  • Payment posting
  • Office 360
  • Google Suite
  • EPIC
  • Patient account management

Languages

English
Native or Bilingual

Timeline

Billing Specialist

Beth Israel Lahey Health
01.2024 - Current

Orthopedic Surgical Coordinator

Tufts Medical Center
01.2019 - 12.2023

Perioperative Assistant

Southern New Hampshire Medical Center
11.2017 - 01.2019

Bachelor of Science - Business Administration

University Of Massachusetts

Associate of Science - Business Administration

Middlesex Community College

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Heather Hartwick