Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Heather Hastings

Birmingham,AL

Summary

Dynamic leader and strategic thinker with a proven track record at Airgas, Adept at fostering team collaboration and enhancing customer satisfaction. Skilled in G-Suite and Excel, with a talent for problem-solving and maintaining composure under pressure. Demonstrated ability to exceed performance targets through innovative sales strategies and exceptional service, driving sustainable growth.

Overview

17
17
years of professional experience

Work History

Area Branch Operations Coordinator

Airgas
03.2018 - 12.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Branch Manager

Airgas
12.2006 - 03.2018
  • Developed team members through mentorship and training to enhance skillsets.
  • Resolved customer issues with prompt solutions to maintain positive relationships.
  • Optimized revenue generation strategies for sustainable growth.
  • Identified growth opportunities with comprehensive market analysis.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.

Education

High School Diploma -

Lakewood High School
Lakewood, CA

Skills

  • Customer service
  • Problem-solving
  • Attention to detail
  • Dependable and responsible
  • Computer skills-Experienced with G-Suite (Gmail, Google Drive, Google Docs, Sheets, Slides, and Meet,)
  • Computer skills-Experienced with Suite (Word, Excel, PowerPoint)

Accomplishments

    Won Branch of the Year 2007 - had to beat out 52 branches

    Produced Driver of the Year 2009

    Produced Driver of the Year 2013

Timeline

Area Branch Operations Coordinator

Airgas
03.2018 - 12.2023

Branch Manager

Airgas
12.2006 - 03.2018

High School Diploma -

Lakewood High School

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Heather Hastings