Heather Heil
Lee's Summit,MO
Summary
Adaptable management coordinator with expertise in project timelines and deliverables. Proven track record in implementing process improvements that enhance operational efficiency while ensuring compliance and high-quality standards across cross-functional teams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sample Management Coordinator
ICON Clinical Research
Lenexa, KS
05.2023 - Current
- Coordinated project timelines and deliverables across cross-functional teams.
- Developed and maintained project documentation to ensure compliance with regulatory standards.
- Implemented process improvements that enhanced operational efficiency within clinical trials.
- Trained team members on new services and products to support promotional efforts.
- Managed multiple high-priority projects simultaneously with a keen eye for detail ensuring deadlines were met without compromising quality standards.
Full Time Clerk
QuikTrip
Kansas City, MO
08.2019 - 08.2024
- Addressed and resolved customer disputes to ensure satisfaction and loyalty.
- Implemented rotational stocking methods to ensure optimal inventory management.
- Managed inventory processes to ensure timely ordering of necessary materials and supplies.
- Developed skills in multiple positions, fostering effective teamwork with a range of staff members.
- Ensured timely completion of projects while upholding exceptional quality standards.
- Exhibited proficiency in managing multiple tasks while maintaining adaptability and flexibility.
Cashier/Stocker
Hy-Vee
Lee's Summit, MO
07.2017 - 07.2019
- Managed cash register operations, ensuring accurate processing of payments, returns, and exchanges.
- Developed strong customer service skills by providing efficient and accurate service.
- Monitored compliance with store policies to protect company merchandise.
- Executed display organization and merchandise restocking to uphold store presentation standards.
- Addressed customer complaints promptly and professionally to enhance satisfaction.
Education
No Degree -
Metropolitan Community College
Kansas City, Missouri, MOSkills
- Customer service
- Attention to detail
- Time management
- Multitasking and organization
- Problem-solving abilities
- Reliability
- Adaptability and flexibility
- Verbal and written communication
- Phone and email etiquette
- Teamwork and collaboration
Certification
BLS Certification
GLP
GCP
Blood Born Pathogen
Timeline
Sample Management Coordinator
ICON Clinical Research
05.2023 - Current
Full Time Clerk
QuikTrip
08.2019 - 08.2024
Cashier/Stocker
Hy-Vee
07.2017 - 07.2019
No Degree -
Metropolitan Community College