Heather Heine
New Haven,USA
Summary
Results-driven operations and financial management professional with a strong background in employee relations and financial records management. Delivered cost reductions through strategic supplier negotiations while enhancing customer relationships and operational efficiency. Strong analytical skills and attention to detail contribute to improved performance.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Lead Dispatcher
Leonard's Syrups
Detroit, US
06.2023 - 12.2025
Bakery/Cafe Owner
Sweets' Cafe
Saco, MT
07.2022 - 06.2023
- Owned and operated Sweets' Cafe in Saco, MT. Open 5 days a week from 7am-4pm serving breakfast and lunch but specialized in baked goods. Fresh breads, cookies, cakes, pies, etc. baked fresh every day.
- Oversaw bakery operations, managing production, inventory, and customer service to ensure smooth daily functionality
- Collaborated with suppliers to negotiate favorable pricing agreements, resulting in a reduction in ingredient costs
- Maintained financial records and monitored expenses, preparing detailed reports on revenue and profitability for informed decision-making
- Ensured compliance with health and safety regulations in food handling practices throughout the bakery facility
- Managed vendor relationships for equipment maintenance and supply orders, ensuring consistent production schedules
In Home Caregiver
Private Home Services
Plentywood, MT
03.2021 - 06.2022
- Supported clients in Activities of Daily Living, ensuring personal care and daily routines were met effectively.
- Facilitated engaging conversations and activities, promoting emotional well-being and social interaction for clients.
- Performed housekeeping and managed indoor and outdoor tasks to maintain a safe and comfortable living environment.
- Hours; 40 hours a week average but highly flexible depending on needs of employer and employee
IT Manager
Leonard's Syrups
Detroit, US
12.2018 - 03.2021
- Recommended hardware and software acquisitions by assessing user needs and providing detailed justifications, enhancing decision-making processes.
- Facilitated planning, design, research, and acquisition of new or upgraded hardware and software systems, contributing to improved operational capabilities.
- Provided support to users by diagnosing and resolving equipment problems, enhancing operational efficiency.
- Collaborated with Vice President of Leonard's Syrups as project manager on IT and non-IT projects, ensuring alignment with strategic goals.
- Assisted instructing staff in the use of standard business and administrative software, including Outlook, Word, Excel, OneDrive, SharePoint and other job specific apps/software; provided written instruction as well.
- Explained technical concepts, techniques and procedures to non-technical users.
- Organized own work, prioritized and met critical deadlines - self motivated.
Dispatcher/Office Manager
Bravo Logistics
Clinton Township, US
11.2018 - 12.2018
Full Charge Bookkeeper/Office Manager
Linked Professional Services and Rossi Trucking
Sterling Heights, US
07.2018 - 11.2018
- Managed all bookkeeping and invoicing using QuickBooks Online and QuickBooks 2016, handling payables and receivables.
- Collection of timecards and processing full-cycle payroll utilizing ADP and Sylectus.
- Prepared and filed quarterly and annual tax returns to ensure compliance.
- Processed IFTA, KYU, and NY HUT highway tax filings to maintain regulatory compliance.
- Filing of all truck-related taxes, fees and licensing.
- Processing of load paperwork and invoicing using WEX Fleet Docs.
- Tracking all candidates, clients and job orders in CATS.
- Searched for candidate resumes to match job openings.
- Rossi Inc (Trucking) and Linked Professional Services (Staffing) Sterling Heights, MI Both companies work out of the same office space.
- Software: QuickBooks Online, QuickBooks 2016, ADP RUN, Sylectus, Transflo, WEX Fleet Docs, FleetOne Factoring, Monster, Indeed, Microsoft Office.
Full Charge Bookkeeper/Office Manager
LinkSpec Group
China, US
08.2017 - 06.2018
- Administered payroll functions, ensuring timely and accurate employee compensation.
- Managed bookkeeping to ensure financial accuracy and streamline organizational processes.
- Filing all of quarterly and annual taxes.
- Filed IFTA, KYU, and NY HUT highway taxes to maintain compliance with state regulations.
- Filing of all truck related taxes, fees and licensing.
- Fulfilled the role of FMCSA safety administrator and monitored compliance with regulations.
- Processing of load paperwork and invoicing using Tetra Capital Factoring.
- Maintained maintenance logs.
- Dispatch of flatbed.
- LinkSpec Group, LLC (Logistics) China, MI.
- Software: QuickBooks Desktop 2017, BigRoad ELD, FleetOne, TruckStop, DAT, Microsoft Office.
Customer Service Supervisor
Argus-Hazco
Chesterfield, US
09.2014 - 08.2017
- Handled customer service tasks including quoting, ordering, follow-up, invoicing, and collections via phone and email to ensure timely support.
- Managed integration of Salesforce platform to streamline customer interactions.
- Trained new employees across departments to enhance service delivery.
- Facilitated Prelude software training.
- Implemented effective time management strategies.
- Generated daily performance reports.
- Conducted data analysis projects.
- Executed payroll approval process.
Accounts Payable Specialist
Argus-Hazco
Chesterfield, US
03.2014 - 09.2014
- Executed weekly check processing, facilitating timely vendor payments and maintaining vendor relationships.
- Processed vendor invoices against Prelude-generated POs to ensure accurate accounting.
- Maintained invoices, credit memos, and packing slips to support financial documentation.
FSS P2P Customer Service
Ally Financial
Auburn Hills, US
11.2012 - 06.2013
- Delivered customer service support by addressing inquiries and resolving issues to enhance customer satisfaction.
- Collaborated with vendors and business units to effectively resolve AP inquiries, ensuring timely processing.
- Compiled and analyzed monthly customer service report to identify trends and inform service improvements.
- Engaged in problem solving by identifying issues and proposing solutions.
- Worked daily with SAP, PeopleSoft, OmniFlow, Ariba and TrackPoint.
- Ally Financial Inc. was founded in 1919 as the General Motors Acceptance Corporation (GMAC), a provider of financing to automotive customers. Since then, the business has expanded to include insurance, direct banking and commercial finance.
Apartment Manager and Bookkeeper
Paragon Properties
Bingham Farms, US
09.2007 - 06.2012
- Maintained files and books for up to ten multi-unit properties by processing accounting entries, auditing lease files, accounts payable, accounts receivable and bank reconciliations.
- Utilized Yardi accounting software to generate reports and reconcile statements, enhancing operational efficiency.
- Processed journal entries, accruals, and reclassifications for accurate financial reporting.
- Facilitated weekly meetings with Controller to align on financial updates and develop strategic insights.
- Trained new staff on lease operations and accounting procedures.
- Traveled to new properties to establish accounting systems and train on-site staff, ensuring smooth operational transitions.
Assistant Manager
Cookies By Design
Rochester, US
01.1996 - 12.2006
- Opened and closed store, managed paperwork, processed bank deposits, and ordered supplies to ensure operational efficiency.
- Oversaw $10M retail operation for custom-made, high-quality cookie bouquets, ensuring timely pick up and delivery for optimal customer satisfaction.
- Assisted in managing daily operations of bakery and retail store.
- Coordinated staff schedules to ensure optimal coverage and service.
- Trained new employees on procedures and customer service standards.
On-Site Architect
Trombly and Trombly Builders
02.2001 - 04.2004
- Consulted with homeowners to align design with their priorities and vision.
- Designed custom homes using AutoCAD to meet client specifications.
- Coordinated with contractors, homeowners, and building inspectors to achieve customer satisfaction during construction.
- Work with the Project Manager to guarantee meeting the proper timeline while staying within the bid price.
Education
Associate of Applied Science - Architecture
Baker College
Auburn Hills, MI01-2000
Skills
- Cross-functional collaboration
- Analytical thinking and collaboration
- Operational attention to detail
- Financial management
- Financial analysis and concepts
- Accounts receivable management
- Financial data reconciliation and maintenance
- Microsoft Office technical skills
- Excel data analysis and reporting
- Administrative support
- Data entry and computer operation
- Employee relations
- Organizational abilities
- Productivity software proficiency
- Microsoft PowerPoint
- Product presentations
- Cash transaction processing
- POS systems expertise
- Record keeping and auditing
- Construction accounts payable
- Numeracy skills
- Food preparation and safety
- Hospitality and restaurant management
- Customer relationship building strategies
- Customer relationship building strategies
- Operational attention to detail
Certification
- ServSafe Food Manager Certification
- Driver's License
- Food Handler Certification
- Food Safety Certification
Languages
English
Additional Information - Skill Highlights
- Travel Administration
- Report Development
- Problem Resolution
- Administrative Support
- Administrative Operations
- Employee Training & Development
- Deadline and Goal Oriented
- Critical Thinking Skills
- Self-Starter
- Attention to Detail
- Proficient in multiple Microsoft programs
- SAP
- PeopleSoft 8
- Track Point
- OmniFlow
- Pulse & Ariba
- QuickBooks Pro 2017
- Yardi
- Salesforce
- Prelude
- TDF
- A/P
- A/R
- Auditing
Timeline
Lead Dispatcher
Leonard's Syrups
06.2023 - 12.2025
Bakery/Cafe Owner
Sweets' Cafe
07.2022 - 06.2023
In Home Caregiver
Private Home Services
03.2021 - 06.2022
IT Manager
Leonard's Syrups
12.2018 - 03.2021
Dispatcher/Office Manager
Bravo Logistics
11.2018 - 12.2018
Full Charge Bookkeeper/Office Manager
Linked Professional Services and Rossi Trucking
07.2018 - 11.2018
Full Charge Bookkeeper/Office Manager
LinkSpec Group
08.2017 - 06.2018
Customer Service Supervisor
Argus-Hazco
09.2014 - 08.2017
Accounts Payable Specialist
Argus-Hazco
03.2014 - 09.2014
FSS P2P Customer Service
Ally Financial
11.2012 - 06.2013
Apartment Manager and Bookkeeper
Paragon Properties
09.2007 - 06.2012
On-Site Architect
Trombly and Trombly Builders
02.2001 - 04.2004
Assistant Manager
Cookies By Design
01.1996 - 12.2006
Associate of Applied Science - Architecture
Baker College