Heather Henderson
Gilbert,AZ
Summary
Responsible professional skilled at maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities.
Overview
13
13
years of professional experience
Work History
Lead Server /Bartender
Talking Stick Resort
Gilbert, AZ
2011.08 - Current
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Calculated charges, issued table checks, and collected payments from customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through good communication.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Education
Associate of Science - Registered Nurse
National University
La Jolla, CA2006-10
Bachelor of Science - Communication Studies
Cal State University Chico
Chico, CA1993-06
Skills
- Courteous
- Customer Service
- Engaging personality
- Liquor, wine, and food service
- POS Systems
- Menu Memorization
- Problem-Solving
- Team Leadership
- Positive and Friendly Attitude
- Relationship Building
Timeline
Lead Server /Bartender
Talking Stick Resort
2011.08 - Current
Associate of Science - Registered Nurse
National University
Bachelor of Science - Communication Studies
Cal State University Chico