Lorena Loya
Midland,TX
Summary
Dynamic and reliable professional with extensive experience in hospitality and customer service, notably . Proven ability to enhance guest experiences through outstanding service and effective communication. Skilled in payment processing and inventory management, fostering a positive environment and building loyal clientele. A fast learner dedicated to teamwork and excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender/Server
Don Quinto
Midland, TX
09.2025 - 01.2026
- Crafted and served a variety of cocktails and beverages, ensuring high-quality standards.
- Managed inventory levels and ordered supplies to maintain efficient bar operations.
- Provided exceptional customer service, enhancing guest experience through personalized interactions.
- Implemented bar cleanliness standards to uphold health regulations and enhance ambiance.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Caregiving
Cornerstone Caregiving
Midland
04.2025 - 08.2025
- Provided compassionate care and support to individuals with diverse needs.
- Assisted clients with daily living activities, enhancing their quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Receptionist and Parts Manager
The Tint Stop
Midland, TX
11.2022 - 08.2024
- Managed front desk operations, ensuring efficient appointment scheduling and customers..
- Coordinated communication between clients and staff to enhance service delivery.
- Maintained organized records of customer interactions and service requests.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards
- Managed parts ordered and received for the body shop.
- Contacted insurance companies for payments.
Sales Associate
Autozone
Midland, TX
06.2018 - 03.2022
- Assisted customers in product selection create the best shopping experience
- Maintained inventory accuracy through regular stock checks and organization
- Executed sales transactions efficiently using pos systems
- Trained new team members on product knowledge and customer service best practices
Receptionist
The Tint Shop of Midland
Midland, TX
08.2017 - 07.2018
- Managed front desk operations, ensuring seamless customer interactions and appointment scheduling.
- Answered multi-line phone system, directing calls to appropriate staff members efficiently.
- Provided administrative support by maintaining organized filing systems.
- Attended to costumers for all tinting needs
- Operated quickbooks, Microsoft, and excel.
- Issued checks to vendors.
- Ordered and received parts for the body shop.
Cashier
Super Mercado
Midland
02.2016 - 08.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Provided amazing customer service,
- Maintained accurate cash drawer and balanced receipts at end of shifts.
- Assisted in inventory management by restocking shelves and organizing merchandise displays.
Education
High School Diploma -
Texas Homeschooling Program
Midland, TX06.2018
Skills
Strong multitasking
Highly reliable
Team player attitude
Patience and tolerance
Outgoing personality
Payment processing
Handling difficult customers
Menu memorization
Cash register operation
Hospitality service expertise
New hire training
Inventory
Sales expertise
Food running
Preparing garnishes
Bar restocking
Courteous
Outstanding customer service
Fast learner
Honest and dependable
Teamwork and professionalism
Good conversationalist
Certification
Notary public
Timeline
Bartender/Server
Don Quinto
09.2025 - 01.2026
Caregiving
Cornerstone Caregiving
04.2025 - 08.2025
Receptionist and Parts Manager
The Tint Stop
11.2022 - 08.2024
Sales Associate
Autozone
06.2018 - 03.2022
Receptionist
The Tint Shop of Midland
08.2017 - 07.2018
Cashier
Super Mercado
02.2016 - 08.2017
High School Diploma -
Texas Homeschooling Program