Heather Henderson
O'Fallon,MO
Summary
Dynamic operations manager with a proven track record at JCPenney, enhancing team productivity through effective training and streamlined processes. Skilled in customer engagement and inventory management, I successfully reduced operational costs while fostering a positive workplace culture. Committed to delivering exceptional service and driving continuous improvement.
Overview
29
29
years of professional experience
Education
High School Diploma -
Fort Zumwalt North
Saint Peters MoWork History
Task Associate
Ulta
Wentzville, MO
07.2025 - Current
- Assisted team in managing project timelines and deliverables.
- Supported data collection and analysis for ongoing initiatives.
- Collaborated with colleagues to streamline daily operations and processes.
- Conducted research to identify best practices in operational efficiency.
Operations Manager
JCPenney
Saint Peters Mo
10.1996 - 09.2022
- Streamlined daily operations to enhance team productivity and efficiency.
- Managed inventory control processes, ensuring optimal stock levels and accuracy.
- Developed training programs for new employees to improve onboarding effectiveness.
- Implemented process improvements that reduced operational costs while maintaining quality standards.
Childrens Department Manager
JCPenney
Saint Peters Mo
10.1996 - 09.2022
- Saint Peters MoLed team in achieving sales targets through effective merchandising and customer engagement strategies.
- Developed and implemented training programs to enhance staff performance and service quality.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
- Collaborated with cross-functional teams to optimize store operations and enhance customer satisfaction.
Human Resources Manager
JCPenney
Saint Peters,Mo
10.1996 - 09.2022
- Developed and implemented employee onboarding programs, enhancing new hire integration and engagement.
- Streamlined recruitment processes through effective job postings and candidate screening techniques.
- Facilitated performance management initiatives, promoting employee development and accountability.
- Led conflict resolution efforts, fostering a positive workplace culture and reducing turnover rates.
Skills
- Customer service
- Time management
- Attention to detail
- Customer interaction
- Customer engagement
Timeline
Task Associate
Ulta
07.2025 - Current
Operations Manager
JCPenney
10.1996 - 09.2022
Childrens Department Manager
JCPenney
10.1996 - 09.2022
Human Resources Manager
JCPenney
10.1996 - 09.2022
High School Diploma -
Fort Zumwalt North