Heather Hernandez
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist
Ultra Elite Auto Spa
Cocoa, FL
09.2022 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Act as first point of contact and set appointments for prospective customers.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
Family CEO
Self
01.2015 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Works flexible hours across night, weekend, and holiday shifts.
Education
Certificate - Comprehensive Clinical Medical Assistant
Training Center of Central Texas
Harker Heights, TX04-2025
High School Diploma -
Pennsylvania State University
University Park, PA07-2019
Skills
- Friendly, positive attitude
- Customer service
- Attention to detail
- Adaptable to change
- Multitasking
- Assessing and documenting vital signs
- Phlebotomy
- Holter monitoring
- Electrocardiogram interpretation
Certification
- PT - Phlebotomy Technician
- CCT - Certified Cardiographic Technician
Timeline
Receptionist
Ultra Elite Auto Spa
09.2022 - Current
Family CEO
Self
01.2015 - Current
Certificate - Comprehensive Clinical Medical Assistant
Training Center of Central Texas
High School Diploma -
Pennsylvania State University
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