Heather Hess
Hickory,Pa
Summary
Compassionate and detail-oriented Veterinary Technician with over 15 years of experience assisting veterinarians in surgical and diagnostic procedures. Proven ability to build strong client relationships through exceptional communication and client education, enhancing patient care. Proficient in medical record-keeping and laboratory techniques, demonstrating solid organizational skills and a commitment to animal welfare. Recognized for efficient teamwork in fast-paced environments and exceptional patient monitoring during critical care.
Overview
15
15
years of professional experience
Work History
Veterinary Technician
Meadowlands Veterinary Hospital
Washington, Pa
08.2018 - Current
- Developed strong relationships with clients by providing excellent customer service and communicating effectively about the health of their pets
- Maintained accurate patient records using veterinary software programs
- Reviewed vaccination records and prepared and administered shots according to clinic protocol
- Administered vaccinations and medications prescribed by the veterinarian
- Scheduled patient appointments to optimize clinic workflow for patients while ensuring efficient workflow in the clinic
- Distributed medications according to veterinarian's prescription guidelines according to written prescriptions provided by veterinarians
- Conducted initial exams on pets, recording vital signs and collecting lab samples
- Assisted veterinarian with diagnostic, medical, and surgical procedures
- Took and developed diagnostic radiographs, using x-ray equipment
- Performed dental work, such as cleaning, polishing, and extracting teeth
- Fostered an environment of respect among staff members while encouraging teamwork to achieve common goals
Pharmacy Technician
McDonald Pharmacy
McDonald, Pa
02.2011 - 06.2019
- Input patient and prescription information to produce product labels and assist in prescription filling process
- Verified accuracy in data entry within pharmacy computer system prior to dispensing medication, ensuring patient safety
- Received written prescription and refilled requests and verified that information is complete and accurate
- Selected drug and quantity, delivering items to pharmacist for review and dispensing
- Maintained pharmacy inventory by restocking shelves, disposing of outdated drugs, and ordering new medications.
- Handled insurance claims and payments for medications, facilitating smooth transactions for patients
- Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations
- Complied with state regulations to maintain safe, clean pharmacy
Education
Associates Degree - Specialized Veterinary Technology
Vet Tech Institute
Pittsburgh, PaHigh school diploma -
Fort Cherry Jr./Sr. High School
McDonald, PaSkills
- Veterinary pharmacology
- Anesthesia monitoring
- Vaccine administration
- Animal dental care
- Laboratory skills
- Specimen preparation
- Radiography techniques
- Medical history collection
- Medical record-keeping
- Veterinary office administration
- Client education
Timeline
Veterinary Technician
Meadowlands Veterinary Hospital
08.2018 - Current
Pharmacy Technician
McDonald Pharmacy
02.2011 - 06.2019
Associates Degree - Specialized Veterinary Technology
Vet Tech Institute
High school diploma -
Fort Cherry Jr./Sr. High School