Jourdan K. Mason
Saginaw
Summary
Detail-oriented Animal Healthcare Specialist with strong problem-solving and multitasking skills. Demonstrates quick adaptability to new technologies and processes. Manages multiple projects and develops innovative solutions in diagnostic testing, anesthesia administration, and patient care management. Facilitates effective communication and teamwork to achieve positive outcomes for animals and their owners.
Overview
18
18
years of professional experience
Work History
Licensed Veterinary Technician
VetMed Veterinary Hospital
12.2025 - Current
- Assisted in surgical procedures, ensuring proper preparation and instrument availability to support successful outcomes.
- Performed ultrasound and radiology procedures, contributing to accurate diagnostics and treatment planning.
- Coordinated and managed appointment schedules, enhancing patient flow and ensuring timely care delivery.
Veterinary Industry Representative II and PV Specialist
Safetycall International
02.2020 - 12.2025
- Handled case data remotely, created cases, led technicians and customer service, processed customer refunds and product replacements, and submitted reports to regulatory authorities.
- Managed customer inquiries to ensure timely and accurate responses.
- Collaborated with teams to streamline operational processes and improve efficiency.
- Educated clients on products and services to enhance user experience.
Licensed Veterinary Technician
Mayfair Animal Hospital
01.2016 - 02.2020
- Assisted veterinarians in performing surgeries and medical procedures.
- Assisted in surgeries using Idexx and Heska diagnostic machines to ensure accurate diagnostics and effective procedures.
- Monitored patient vital signs during procedures and recovery phases.
- Prepared animals for examinations and treatments with care and attention.
- Educated clients on vaccination protocols and health prevention strategies to enhance pet wellness and compliance.
Cashier
Bronner’s Christmas Wonderland
01.2019 - 01.2020
- Processed customer transactions during Christmas season
Veterinary Assistant
Animal Alley Veterinary Hospital
01.2013 - 01.2016
- Checked in patients for surgery, placed IV catheters, induced, intubated, and monitored anesthetic procedures.
- Called in medications to pharmacies, ensuring timely access for patient treatments.
- Organized supplies and equipment to prepare vaccine rooms for patient visits, enhancing workflow efficiency.
- Record control drugs, do MAPS for the clinic, and inventory.
Veterinary Assistant
Great Lakes Pet Emergencies
01.2008 - 01.2013
- Performed TPR, restrained animals, conducted x-rays, prepared medications, administered SQ fluids, scrubbed in surgeries, placed IV catheters, drew blood, ran diagnostics, monitored anesthetic procedures, and applied splints.
Education
Associates - Online Veterinary Technician Program
St. Petersburg College
St. Petersburg, Florida07-2017
Pre-veterinary technician classes -
Baker College
Flint01-2011
Veterinary Technology Pre Classes -
Delta Community College
Saginaw, MI01-2010
Skills
- Veterinary Pharmacology
- Patient management
- Radiology Techniques
- Client Education
- Documentation
- Operational efficiency
- Attention to detail
- Excel
- Microsoft programs
- PowerPoint
- Multitasking
- Effective communication
- Verbal communication
- Team collaboration
References
- Ilea Chang, Assistant manager at GLPE, (989) 513-7418
- Melissa Doran, Past co-worker, (989) 708-8994
Timeline
Licensed Veterinary Technician
VetMed Veterinary Hospital
12.2025 - Current
Veterinary Industry Representative II and PV Specialist
Safetycall International
02.2020 - 12.2025
Cashier
Bronner’s Christmas Wonderland
01.2019 - 01.2020
Licensed Veterinary Technician
Mayfair Animal Hospital
01.2016 - 02.2020
Veterinary Assistant
Animal Alley Veterinary Hospital
01.2013 - 01.2016
Veterinary Assistant
Great Lakes Pet Emergencies
01.2008 - 01.2013
Associates - Online Veterinary Technician Program
St. Petersburg College
Pre-veterinary technician classes -
Baker College
Veterinary Technology Pre Classes -
Delta Community College