Heather Hess
New Freedom,PA
Summary
Results-focused professional with extensive experience in vendor management, procurement, and business operations. Skilled in negotiating supplier terms, tracking orders, and resolving delivery or pricing issues. Strong records management and reporting skills support accurate, compliant decision-making.
Overview
27
27
years of professional experience
Work History
Administrator - Business Operations
Phoenix XXI Corp
Timonium, MD
02.2020 - Current
- Coordinated business operations workflows for Phoenix XXI Corp, enhancing organization of daily tasks.
- Managed administrative records and confidential files with accuracy and discretion.
- Drafted reports, correspondence, and meeting materials for internal and external use.
- Scheduled calendars and supported leadership appointments, ensuring alignment with key priorities.
- Ensured compliance with applicable laws and regulations related to operations.
- Initiated conversations with customers to understand their needs and preferences. to accurately identify needs and requirements.
Senior Acquisition Specialist
Element Fleet Management
Sparks, Maryland
05.2017 - 09.2019
- Coordinated vehicle acquisition requests for fleet clients at Element Fleet Management.
- Reviewed acquisition specifications and confirmed order details with clients and vendors.
- Collaborated with dealerships to resolve delivery, pricing, and configuration issues.
- Monitored vendor performance against established service level agreements.
- Prepared purchase orders, solicited bid proposals and reviewed requisitions for goods and services.
- Analyzed price proposals, financial reports and other data to determine reasonable prices.
Procurement Manager
Eagle Machining USA
New Freedom, PA
01.2013 - 09.2016
- Negotiated supplier terms for Eagle Machining USA purchasing contracts and renewals.
- Evaluated vendor quotes, lead times, and quality for sourced components.
- Identified potential vendors and evaluated them according to price, quality, selection, service, support, availability, reliability and sustainability.
- Prepared daily, weekly and monthly procurement reports for supervisor review.
- Maintained up-to-date records of all purchases made by the organization including invoices, contracts.
Executive Administrative Assistant
Diversified Property Management
Timonium, MD
04.2000 - 12.2012
- Coordinated permit applications for municipal permitting workflows
- Reviewed appraisal reports for completeness, accuracy, and compliance.
- Reviewed account activity for settlement accuracy and completeness.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Set up meeting and event logistics for senior management and updated calendars.
Education
GED -
Susquehannock High School
Glen Rock, PACertification For Credit Analyst -
CBI Credit Bureau Training
Columbia, MDCertificate -
Microsoft
TowsonCertfication -
Element
Hunt Valley, MDSkills
- Business operations
- Records management
- Calendar management
- Compliance management
- Microsoft Excel
- Vendor management
- Conflict resolution
- Project management
- Municipal codes
- Permit tracking
- Attention to detail
- Vendor relationship management
Timeline
Administrator - Business Operations
Phoenix XXI Corp
02.2020 - Current
Senior Acquisition Specialist
Element Fleet Management
05.2017 - 09.2019
Procurement Manager
Eagle Machining USA
01.2013 - 09.2016
Executive Administrative Assistant
Diversified Property Management
04.2000 - 12.2012
GED -
Susquehannock High School
Certification For Credit Analyst -
CBI Credit Bureau Training
Certificate -
Microsoft
Certfication -
Element