Heather Heuton
Summary
- 13 years of Customer Service Experience
- Excellent verbal, written, and interpersonal communication skills
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Strong organizational, multi-tasking, and, problem solving, prioritizing skills and decision making skills
- Experience resolving and working through escalated and complex customer issues
- Advanced in Microsoft Office skills in programs such as, Excel, Word, Outlook, and PowerPoint
- Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
- Strong analytical skills with high attention to detail and accuracy
- Able to take on new challenges and thrive
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Account Representative
Iowa Clinic
10.2023 - Current
- Processed credit card payments received from patients that call in to the customer service line
- Provided outstanding customer service to patients and resolved their concerns by using active listening skills, interpersonal skills and having a positive attitude
- Refiled insurance claims, transferred payments to other charges/databases, sent itemized statements and HFCA forms
- Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints
- Arrange financial agreements to assist with patient balances
- Maintained knowledge of CPT and ICD-10 codes.
Insurance Account Representative
State Farm
05.2023 - 08.2023
- Worked with prospective new customers by navigating through multiple systems to find the best premiums to sell auto, homeowners, life and health insurance
- Made product recommendations or services to customers based on their needs and preferences
- Reached out to new leads on a daily basis.
Server
Des Moines Golf and Country
03.2019 - 04.2023
- Welcomed guests with a personable attitude and brought beverage orders while reviewing menu options
- Provided each member with a fine dining experience.
Lead Patient Service Specialist/Back Office Specialist
Select Physical Therapy
09.2018 - 06.2022
- Answered phone calls from patients, providers and insurance companies
- Assisted the therapist in scheduling patients their full plan of care
- Collaborated with insurance companies to figure out patient payment
- Reconciled on the daily batch to ensure billing is correct
- Submitted and obtained authorization for patients
- Gained knowledge of CPT and ICD-10 codes
- Oversaw other team members.
Call Center Specialist
Ventech Solution
02.2018 - 08.2018
- Assisted customers through a step by step dialysis program
- Demonstrated effective negotiating skills while maintaining a high level of customer service
- Worked in a fast paced environment while maintaining highest quality of work.
Server
Cheddar's Scratch Kitchen
09.2016 - 12.2017
- Greeted guests, tempt guest with up sells, take food and beverage orders, expedited orders
- Performed all closing duties assigned to me at restaurant standard
- Responsible for cash and credit card slips for guest checks
- Provided each guest with a great experience to ensure repeat business.
Education
BS: Health and Wellness -
Purdue Global University
01.2019
BA: Interdepartmental Studies -
University of Iowa
01.2017
Associates Degree in Liberal Arts -
Des Moines Area Community College
01.2014
Skills
- Medical Billing
- Insurance Verification
- Medical Terminology
- Customer Service
Certification
- Accident and Health/Life, 12/01/22
- Property and Casualty, 05/01/23
Timeline
Patient Account Representative
Iowa Clinic
10.2023 - Current
Insurance Account Representative
State Farm
05.2023 - 08.2023
Server
Des Moines Golf and Country
03.2019 - 04.2023
Lead Patient Service Specialist/Back Office Specialist
Select Physical Therapy
09.2018 - 06.2022
Call Center Specialist
Ventech Solution
02.2018 - 08.2018
Server
Cheddar's Scratch Kitchen
09.2016 - 12.2017
BS: Health and Wellness -
Purdue Global University
BA: Interdepartmental Studies -
University of Iowa
Associates Degree in Liberal Arts -
Des Moines Area Community College
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