HEATHER HIGGINS GAALAAS
Westminster,CO
Summary
Dynamic logistics and transportation expert with a proven track record at MILLERCOORS BREWING COMPANY, enhancing operational efficiency and forging strong supplier partnerships. Skilled in logistics analysis and Python programming, adept at driving data-driven decisions and efficiency improvements. Achieved significant milestones in fleet management and performance metrics tracking, showcasing a blend of analytical prowess and strategic partnership development.
Overview
19
19
years of professional experience
Work History
Logistics Analyst
MILLERCOORS BREWING COMPANY
Golden, Colorado
05.2019 - 06.2020
- Established and sustained comprehensive KPI reports, dashboards, and SOP Playbooks for logistics operations.
- Conducted ad-hoc analysis on proposed rate adjustments by MCBC carriers.
- Coordinated transportation logistics using SAP Transportation Management and Warehouse Management Systems.
- Forged and nurtured partnerships with external freight suppliers.
- Facilitated operations for MCBC's brewing facilities, logistic centers, and transport partners during off-hours.
Cover Transportation Analyst (US and Canada)
STAPLES, INC.
Broomfield, Colorado
11.2015 - 04.2019
- Coordinated comprehensive coverage for Canadian and US Delivery Operation Centers during staff absences.
- Educated new employees on market-specific processes.
- Facilitated regular development sessions for TAs aimed at boosting the accuracy of team databases and proficiency in Roadnet.
- Partnered with TA team to complete detailed database assessments.
- Evaluated service distribution operations to optimize delivery network performance.
- Supported field project planning, creation of new databases, and upkeep of existing systems.
- Finalized training for Six Sigma Green Belt qualification.
Transportation Analyst
STAPLES, INC.
Broomfield, Colorado
08.2010 - 11.2015
- Calculated daily fleet truck requirements to balance service levels, efficiency, and cost targets.
- Enhanced routing process by designing stop sequences that maximized delivery efficiency while minimizing operational costs.
- Produced and sustained various analytical reports along with conducting KPI performance assessments with markets.
- Enhanced operational efficiency by addressing data management needs concurrent with system changes.
- Contributed to the development and maintenance of databases alongside field project initiatives.
- Implemented strategies to streamline routes and enhance service efficiency.
- Completed Staples Supply Chain Academy program.
Business Development Manager
LANGHAM LOGISTICS
Indianapolis, Indiana
05.2009 - 08.2010
- Managed client acquisition and retention efforts in the western U.S. region.
- Applied strategic sales techniques to understand customer requirements and deliver solutions.
- Directed seamless integration of client accounts with operations teams.
- Formulated comprehensive strategies to foster account growth among newly acquired clientele.
Managing Partner
HL&H REALTY, LLC
Denver, Colorado
06.2004 - 05.2010
- Oversaw operations and maintenance of rental property located in Congress Park, Denver.
- Coordinated vendor relations, supervised lease negotiations, and oversaw property maintenance.
Operations Supervisor
CENTRAL TRANSPORT
Denver, Colorado
01.2009 - 05.2009
- Engaged in managing key components of everyday LTL logistics tasks.
- Supervised drivers to maintain efficient transportation workflows.
- Coordinated line-haul load assignments to optimize transportation efficiency.
Revenue Enhancement Program Sales Manager
NAVIS LOGISTICS NETWORK
Denver, Colorado
02.2005 - 03.2007
- Directed Revenue Enhancement Program (REP) initiatives for nationwide franchise network.
- Supported franchisees and Sales Representatives in boosting territory revenue.
Sales Representative
ROADWAY EXPRESS, INC
Denver, Colorado
01.2004 - 12.2004
- Mastered effective strategies for handling customer calls.
- Concentrated efforts on expanding client base.
- Oversaw transportation arrangements while compiling performance data.
- Established streamlined process for driver-submitted sales opportunities.
- Analyzed prospects to determine appropriate sales representative involvement.
- Created tracking systems to compile and present data.
- Executed comprehensive rollout strategy, establishing initiative across country.
Account Representative
ROADWAY EXPRESS, INC
Fremont, Ohio
07.2003 - 01.2004
- Selected to oversee existing region providing less than truckload freight solutions for transportation executives, procurement officers, and company proprietors.
- Handled administration of over 1450 combined primary and qualified accounts.
- Consistently achieved high levels of customer satisfaction by offering efficient and proactive service.
- Directed initiatives aimed at improving account retention and securing customer commitment.
Management Trainee
ROADWAY EXPRESS, INC
Indianapolis, Indiana
12.2001 - 07.2003
- Managed dispatch operations for a fleet of 150 Teamster drivers.
- Streamlined delivery schedules for line-haul dispatch to maintain compliance with established service criteria.
- Upheld labor relations standards and compliance with contract guidelines.
- Coordinated daily yard activities, managing tasks for 30 Teamsters each shift.
- Facilitated orderly movement of trailers in a large-scale dock.
- Facilitated communication between unionized workforce and dock supervisors.
- Coordinated load configurations to optimize fleet efficiency.
Education
Master of Science - Data Science
University of Denver, Ritchie School of Engineering and Computer Science
Denver, Colorado11.2022
Master of Business Administration - Supply Chain Management
University of Denver, Daniels College of Business
Denver, Colorado03.2009
Master of Science - Real Estate and Construction Management
University of Denver, Burns School of Real Estate
Denver, Colorado03.2009
Bachelor of Science - Business
Indiana University
Indianapolis, Indiana12.2000
Skills
- Transportation management
- Efficiency improvement
- Logistics analysis
- Reports generation
- Fleet management
- Performance metrics tracking
- Supply chain operations
- Visual data representation
- Natural language processing
- Structured query language (SQL)
- Database maintenance
- Data mining
- Time series analysis
- Statistical analysis
- R programming
- Machine learning
- Python programming
- Data wrangling
- SQL databases
- Big data analytics
Qualifications Summary
MBA and MS Data Science with over 20 years of experience in supply chain operations, sales, and analytics. Passionate about creating data driven technological solutions that are easy to understand. Master level in python, SQL, R, machine learning, data visualization, natural language processing and statistical analysis.
Timeline
Logistics Analyst
MILLERCOORS BREWING COMPANY
05.2019 - 06.2020
Cover Transportation Analyst (US and Canada)
STAPLES, INC.
11.2015 - 04.2019
Transportation Analyst
STAPLES, INC.
08.2010 - 11.2015
Business Development Manager
LANGHAM LOGISTICS
05.2009 - 08.2010
Operations Supervisor
CENTRAL TRANSPORT
01.2009 - 05.2009
Revenue Enhancement Program Sales Manager
NAVIS LOGISTICS NETWORK
02.2005 - 03.2007
Managing Partner
HL&H REALTY, LLC
06.2004 - 05.2010
Sales Representative
ROADWAY EXPRESS, INC
01.2004 - 12.2004
Account Representative
ROADWAY EXPRESS, INC
07.2003 - 01.2004
Management Trainee
ROADWAY EXPRESS, INC
12.2001 - 07.2003
Master of Science - Data Science
University of Denver, Ritchie School of Engineering and Computer Science
Master of Business Administration - Supply Chain Management
University of Denver, Daniels College of Business
Master of Science - Real Estate and Construction Management
University of Denver, Burns School of Real Estate
Bachelor of Science - Business
Indiana University
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