Heather Hill
Spring Creek,NV
Summary
Strategic professional in human resources management, known for high productivity and efficiency in task completion. Possess specialized skills in employee relations, compliance with labor laws, and talent acquisition strategies. Excel in communication, leadership, and problem-solving to enhance organizational effectiveness.
Focused professional motivated to deliver seamless and pleasant healthcare experience to patients. Offering extensive background assisting medical teams in examining and treating patients. Skillful in measuring vitals, preparing, and drawing blood samples and preparing treatment rooms for examinations.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hr Specialist
Turner staffing (Nevada Gold Mines)
Elko, Nevada
09.2024 - Current
- Provided advice and counsel on employee relations issues ranging from attendance problems to harassment claims.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Analyzed workforce data to develop strategies that address recruitment needs.
- Ensured compliance with all federal and state labor laws regarding wages and hours worked.
- Created training materials for new hires and provided orientation sessions.
- Reviewed job descriptions, identified necessary changes and updated accordingly.
- Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
- Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
- Administered employee benefits programs, including health insurance and retirement plans, ensuring compliance with federal and state regulations.
- Managed HR information systems (HRIS) to ensure efficient data management and accurate reporting.
- Maintained employee records in compliance with federal and state laws, ensuring accuracy and confidentiality.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Collaborated with HRBP to develop and execute human resources strategies, enabling business objectives.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
Medical Assistant/Receptionist
Medallus Medical Urgent Care
Elko, Nevada
03.2024 - 09.2024
- Prepared correspondence including letters and emails regarding billing inquiries and other matters concerning the practice.
- Coordinated care between multiple providers within the practice setting if needed.
- Managed inventory of medical supplies and placed orders for replenishment when necessary.
- Performed administrative functions such as data entry into electronic health record system or other software programs.
- Processed payments for services rendered accurately and efficiently.
- Responded promptly to requests from patients or staff members in a professional manner.
- Maintained confidentiality of patient information according to HIPAA guidelines.
- Greeted patients and visitors, verified patient information, and managed patient flow in the reception area.
- Provided assistance to clinicians during exams when needed.
- Answered incoming calls, scheduled appointments, and provided general information to callers.
- Assisted with scheduling follow-up appointments and referrals as requested by providers.
- Assisted with preparing exam rooms for patient visits and maintained cleanliness throughout the office.
- Provided support with front desk duties such as checking in patients, collecting copayments and deductibles, answering phones.
- Ensured all necessary paperwork was completed prior to patient visits.
- Attended meetings related to practice operations as required.
- Maintained accurate medical records including filing, retrieving, scanning, copying and faxing documents as requested by physicians or staff members.
- Verified insurance eligibility and collected copays and deductibles at time of service.
- Updated group medical records and technical library to promote smooth office operations.
- Set up appointments for physician visits and procedures using calendar software.
- Took messages from patients and promptly relayed to appropriate staff.
- Called patients to confirm scheduled appointments and obtain additional details.
- Straightened up waiting room to maintain neat and organized space.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Interviewed patients to complete case histories and intake forms.
- Arranged hospital admissions for patients as required.
- Sent out referrals and follow up as needed.
- Assisted with procedures.
- Completed intake forms, and evaluated patients Vitals, symptoms, and triages.
Office Manager
American Title Loans
Elko, Nevada
03.2022 - 05.2024
- Resolved payment issues and followed up on vendor inquiries to bring the company100% up-to-date with all bills
- Greeted and directed all visitors in a pleasant and friendly manner in keeping with good customer service practices
- Trained employees and made employee schedules
- Utilized Microsoft Excel to create customized payroll reports, resulting in31% time savings and improved decision-making for senior management
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Provided administrative support to management team including preparing reports and presentations.
- Responded to customer inquiries via phone or email in a professional manner.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Assisted in developing budgets for departmental expenses.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Provided training to new hires on office policies and procedures.
- Assisted in recruiting, onboarding and training new employees.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Processed payroll accurately ensuring all employees were paid on time.
- Developed and implemented office policies and procedures.
- Organized company events including holiday parties, team building activities .
- Supervised staff members, organized schedules and delegated tasks.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Interpreted and communicated work procedures and company policies to staff.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed, scheduled and coordinated office functions and activities for employees.
Dispatcher
Elko Public Safety Dispatch
Elko, Nevada
09.2023 - 11.2023
- Completed120 hours of specialized training in emergency medical dispatch protocols to improve situation analysis skills
- Sustained an average response time by prioritizing urgent calls and dispatching emergency services
- Maintained a proper and calm composure to ensure accurate dispatching of services
Office Manager
Performance Computing
Winnemucca, Nevada
02.2022 - 12.2022
- Managed accounts payable, and handled timely payment of invoices
- Quickly triaged incoming calls, and escalated calls when necessary, reducing the average time to resolution
- Actively maintained and updated customer accounts
- Dealt with scheduling and budgeting to ensure proper time management
General Manager
5D Networks
Winnemucca, Nevada
10.2019 - 12.2021
- Built deep relationships with clients to understand their specific needs and brought in upsells to satisfy those needs
- Troubleshooting within employees and clients to improve overall satisfaction
- Managed daily operations including scheduling, payroll, cash handling, sales forecasting, and delegating tasks as needed
Education
High School Diploma -
Battle Mountain High School
Battle Mountain, Nevada01.2013
Skills
- Scheduling and Billing
- 65 WPM
- Excel/Microsoft Word
- Phlebotomy
- Training development
- Policies implementation
Certification
- Nevada Notary License
- Law Enforcement Dispatch Certification
- Emergency Medical With TCPR Certification
- Fire Service Dispatch Certification
- Public Safety Telecommunication Dispatcher Basic Training
- First Aid/CPR BLS
- Phlebotomist
Timeline
Hr Specialist
Turner staffing (Nevada Gold Mines)
09.2024 - Current
Medical Assistant/Receptionist
Medallus Medical Urgent Care
03.2024 - 09.2024
Dispatcher
Elko Public Safety Dispatch
09.2023 - 11.2023
Office Manager
American Title Loans
03.2022 - 05.2024
Office Manager
Performance Computing
02.2022 - 12.2022
General Manager
5D Networks
10.2019 - 12.2021
High School Diploma -
Battle Mountain High School