Heather Hinkle
Columbus
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Discover
Columbus
10.2025 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Representative
Transworld Systems Inc.
Columbus
11.2021 - 06.2025
- Resolved customer complaints efficiently while maintaining a positive attitude.
- Conducted product knowledge sessions to ensure accurate information delivery to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
ContactUs.com
Columbus
04.2020 - 11.2021
- Managed customer inquiries through multiple channels including phone and chat.
- Resolved customer complaints efficiently while maintaining a positive attitude.
- Documented customer interactions in the internal database for future reference.
Customer Service Representative
Teleperformance
Columbus
03.2008 - 06.2013
- Managed customer inquiries through multiple channels including phone and chat.
- Resolved customer complaints efficiently while maintaining a positive attitude.
- Documented customer interactions in the internal database for future reference.
Education
Franklin Heights High School
Columbus, OHSkills
- Technical support
- Product knowledge
- Billing procedures
- Record keeping
- Maintaining professional relationships
- Customer queries
- Customer relationship management
- Communication skills
- Problem solving
- Relationship building
- Active listening
- Inbound and outbound calling
- Time management
- Staff training
- Documentation
- Credit card payment processing
- Verbal and written communication
- [Software] CRM system proficiency
- CRM software
- Customer service
Timeline
Customer Service Representative
Discover
10.2025 - Current
Customer Service Representative
Transworld Systems Inc.
11.2021 - 06.2025
Customer Service Representative
ContactUs.com
04.2020 - 11.2021
Customer Service Representative
Teleperformance
03.2008 - 06.2013
Franklin Heights High School