Hi, I’m
Heather Hirte
Customer Service Manager
Bay Shore,NY
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
23
years of professional experience
Work History
Dollar GeneralShirley, NY
Store Manager
12.2022 - 01.2024
Job overview
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Ensured compliance with safety regulations and company policies.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Michaels Arts and CraftsLevittown, NY
Assistant Manager
08.2000 - 03.2022
Job overview
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Conducted regular performance reviews for employees to identify areas of improvement.
Education
William Floyd High SchoolMastic Beach, NY
GED
06-2001
Skills
- Supply Ordering
- Payroll Management
- Team Development
- Customer Service Management
- Store Merchandising
- Loss Prevention Procedures
- Customer Service
- Store Operations Oversight
Timeline
Store Manager
Dollar General
12.2022 - 01.2024
Assistant Manager
Michaels Arts and Crafts
08.2000 - 03.2022
William Floyd High School
GED
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