Heather Hochenberger

• Demonstrated knowledge of court system procedures and legal terminology.

• Ability to handle restricted and confidential documents with discretion.

• Accurately updates, enters, and reports court records, including financial information.

• Proficient in data entry for extended periods of time.

• Provides efficient and courteous customer service in person and via email.

• Assists in the development of standard operating procedures to enhance service quality and efficiency.

• Maintains and prioritizes calendar for upcoming deadlines.

• Conducts research, organizes information, and produces systematic work products.

• Performs quality control of court records and assists in preparation of reports.

• Process and fulfill orders accurately and efficiently while being timed.

• Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.

• Perform order processing, audits, and inventory management.

• Participate in cross-training initiatives to expand knowledge and skills.

• Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.

• Maintain and prioritize deadlines and store quotas.

• Boosted sales performance through effective merchandising strategies and visually appealing displays.

• Fulfilling and processing online orders.

• Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.

• Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services.

• Transported merchandise to sales floor and restocked shelves, racks and bins.