JACINTA ANDERSON
Lakeville,MN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Court Support Specialist
Omni Data Retrieval
Apple Valley, MN
06.2024 - 07.2025
- Facilitated communication between court personnel and external parties to streamline case processing.
- Managed case files and maintained organized records to support legal processes efficiently.
- Collaborated with multidisciplinary teams to coordinate schedules and resolve case-related issues promptly.
- Reviewed presented documents for compliance to standards.
- Enhanced background check processes by streamlining workflows and implementing new software tools.
- Diligently processed background check requests, contributing to community safety initiatives.
- Utilized advanced search techniques and databases to locate hard-to-find information on individuals during the background check process.
- Facilitated criminal background check process for new hires.
- Maintained detailed records of all background check activities, providing regular updates to management on progress and results.
- Implemented effective background check policies to ensure the hiring of trustworthy employees only.
Preschool Lead Teacher
New Creations Child Care
Lakeville, MN
03.2024 - 05.2024
- Developed and implemented age-appropriate curriculum aligned with early childhood education standards.
- Fostered a nurturing environment that promoted social, emotional, and cognitive development in children.
- Led classroom activities and projects to enhance children's creativity and critical thinking skills.
- Collaborated with parents to discuss child development milestones and address concerns effectively.
- Ensured compliance with health and safety regulations while maintaining an engaging classroom environment.
- Completed documentation on individual children and teachers for recordkeeping.
- Planned and prepared activities for 3-4 year old students.
- Promoted a positive classroom environment, fostering respect, empathy, and teamwork among students.
- Provided open and loving environment where children direct learning process.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Applied play-based strategies to provide diverse approaches to learning.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Enhanced student learning experiences by incorporating hands-on activities and group projects into lesson plans.
Dispatcher
Medical Transportation Management
Minneapolis, MN
11.2022 - 01.2024
- Coordinated medical transportation schedules to ensure timely pickups and deliveries.
- Managed communication between drivers, clients, and healthcare facilities to optimize service efficiency.
- Monitored real-time traffic updates to adjust routes for improved operational flow.
- Developed training programs for new dispatch staff, enhancing team performance and service quality.
- Analyzed trip data to identify trends and recommend changes for enhanced resource allocation.
- Streamlined documentation processes, ensuring compliance with industry regulations and standards.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Loan Documentation Specialist
Wells Fargo Home Mortgage Office
Minneapolis, MN
09.2020 - 10.2021
- Reviewed loan documentation for accuracy and compliance with regulatory requirements.
- Coordinated with underwriting teams to resolve discrepancies in loan files.
- Streamlined documentation processes to enhance efficiency and reduce errors.
- Mentored junior staff in best practices for document preparation and quality assurance.
- Implemented workflow improvements that increased turnaround time for loan approvals.
- Collaborated with cross-functional teams to support seamless processing of mortgage applications.
- Maintained up-to-date knowledge of industry trends and regulatory changes, applying this information in daily work tasks to ensure compliance adherence across all stages of the loan process.
- Contributed to the successful completion of complex loan transactions by providing timely and accurate documentation support, facilitating smooth deal closures.
- Fostered a positive work environment within the team by offering mentorship and guidance to junior staff members, promoting professional growth opportunities.
- Delivered excellent customer service experience through prompt response times and effective resolution of borrower inquiries, resulting in increased client satisfaction ratings.
Administrative Assistant
United Human Resources
Bloomington, MN
12.2019 - 02.2020
Customer Service Representative and Diversity & Inclusion Representative
Medical Transportation Management (MTM)
Mendota Heights, MN
12.2018 - 12.2019
- Managed scheduling and logistics for medical transportation services, optimizing routes for efficiency.
- Trained new staff on company policies and customer service protocols, enhancing team performance.
- Collaborated with healthcare providers to streamline patient transport processes and improve service quality.
- Utilized CRM systems to track customer interactions, improving follow-up procedures and response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on scheduling tools, fostering confidence and operational consistency.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Reduced scheduling errors by introducing rigorous verification processes before finalizing project timelines.
Receptionist
LeadGen
Burnsville, MN
10.2018 - 11.2018
Sales Associate
Kohls
Fayetteville, GA
09.2018 - 10.2018
Information Desk Attendant
Clayton State University
Morrow, GA
01.2012 - 05.2016
Education
Bachelor of Arts and Sciences - English Major
Clayton State University
Skills
Microsoft office
Document preparation
Assertiveness
Cross-functional coordination
Strong organization
Customer Service
Proficient in typing
Certification
- Certification in Safe Space
- Training in Leadership, Diversity, Team Building and Mediation
- CPR and First Aid Certified - August 2018
- AED Trained - August 2018
SUMMARY OF QUALIFICATIONS
- 11 years customer service experience and 5 years experience in front desk duties.
- 5 years cash management including purchases, refunds and credit transactions.
- 5 years of public safety and security.
- Energetic, committed, and a self-starter with excellent interpersonal communication skills
- Effective multitasker able to handle high volume of stimulus and clerical projects with complete accuracy and professionalism
- Previous experience working with Minnesota DHS site, insurance protocols, and transportation providers.
- Knowledge of HIPPA, Excel, AS400 and Reveal scheduling platforms, and Microsoft Office programs.
- Experienced in new hire training, assisting with presenting company protocols, and troubleshooting technical obstacles.
- Ensuring all office equipment including printers, supplies, and important paperwork and documentation are fully stocked and up to date
- Experience in coordinating and scheduled phone interviews/in-person interviews
- Sourced and recruited candidates by using job recruiting databases, social media, etc.
- Able to screen candidates' resumes and job applications for position hiring for
- Can conduct phone interviews in a timely manner and scheduled in-person interviews based on the candidate's screening
- Experience in collecting time-sheets in a timely manner and thoroughly review hours worked to process for payroll
- Assembled information on both borrower & property into a loan package for submission to underwriting, obtained & compiled any necessary documentation for submission to underwriting
- Worked directly with insurance agents, representatives, and all applicable home mortgage personelle and closing representatives.
- Strong working knowledge of purchases, re-finance, and new built lending loan documentation products, policies and standard industry guidelines.
- Responsible for working a high volume loan pipeline of 30 - 55 loans.
- Communicated and corresponded with the mortgage consultants, borrowers, title companies, agents and other business partners regarding the status of the loan, and updated any system notes.
Timeline
Court Support Specialist
Omni Data Retrieval
06.2024 - 07.2025
Preschool Lead Teacher
New Creations Child Care
03.2024 - 05.2024
Dispatcher
Medical Transportation Management
11.2022 - 01.2024
Loan Documentation Specialist
Wells Fargo Home Mortgage Office
09.2020 - 10.2021
Administrative Assistant
United Human Resources
12.2019 - 02.2020
Customer Service Representative and Diversity & Inclusion Representative
Medical Transportation Management (MTM)
12.2018 - 12.2019
Receptionist
LeadGen
10.2018 - 11.2018
Sales Associate
Kohls
09.2018 - 10.2018
Information Desk Attendant
Clayton State University
01.2012 - 05.2016
Bachelor of Arts and Sciences - English Major
Clayton State University