Paulina Gutierrez
Bakersfield,CA
Summary
Dynamic professional with extensive experience as a Court Support Specialist at Kern Courts, excelling in legal compliance and document preparation. Recognized for exceptional customer service and strong organizational skills, effectively enhancing interdepartmental collaboration and ensuring seamless court processes. Proven ability to adapt and solve problems creatively in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Court Support Specialist
Kern Courts
08.2022 - Current
- Processed workflows related to specific areas of court processes.
- Sorted, stamped and filed wide variety of legal and judicial materials.
- Maintained flow of documents received and served through appropriate clerks up to judges and back to final destination.
- Reviewed presented documents for compliance to standards.
- Provided exceptional customer service to court patrons, responding promptly to inquiries and requests for assistance.
- Strengthened interdepartmental collaboration by fostering open communication among court staff members.
Accounting Clerk
Kern Health Systems
03.2020 - 03.2022
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Supported audit preparations through meticulous documentation review and prompt response to auditor inquiries.
- Demonstrated adaptability by learning new software tools and accounting practices, ensuring continued professional development and growth.
- Managed and responded to correspondence and inquiries from customers and vendors.
Member Service Representative
Kern Health
10.2019 - 03.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
- Delivered prompt service to prioritize customer needs.
Education
East Bakersfield High School
Bakersfield, CA06.2016
Skills
- Courtroom etiquette
- Microsoft office
- Legal research
- Case analysis
- Document preparation
- Assertiveness
- Legal compliance
- Legal terminology
- Collaboration
- Confidentiality
- Cross-functional coordination
- Strong organization
- Case file preparation
- Creative problem solving
- Data entry
- Filing systems
- Court procedures
- Dispute resolution
- Court records research
- Docket preparation
- Records request coordination
- Teamwork and collaboration
- Customer service
- Reliability
- Active listening
- Adaptability and flexibility
- Administrative support
Languages
Spanish
Native or Bilingual
Timeline
Court Support Specialist
Kern Courts
08.2022 - Current
Accounting Clerk
Kern Health Systems
03.2020 - 03.2022
Member Service Representative
Kern Health
10.2019 - 03.2020
East Bakersfield High School
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