Kierra Hammond
Veritas-HHS
Memphis,TN
9
years of professional experience
Detail-oriented customer service professional with 6+ years of experience providing exceptional client support, processing documentation, resolving complex issues, and maintaining confidential records. Skilled in handling high-volume inbound and outbound calls, verifying information, ensuring documentation accuracy, and delivering efficient service in fast-paced, compliance-driven environments.
Work History
Legal Court Specialist
2 Years- Validated customer documentation for accuracy, completeness, and compliance, ensuring adherence to legal standards.
- Maintain accurate electronic records while processing high-volume requests within established deadlines.
- Utilize multiple computer systems to update customer information and complete documentation.
- Resolve documentation issues through research, communication, and collaboration with internal teams.
- Process contracts, disclosures, and supporting documents while maintaining confidentiality of sensitive information.
- Delivered timely support while upholding quality standards and meticulous attention to detail in processing requests.
Legal Case Worker
2 Years 4 Months- Managed high-volume caseload, ensuring accurate records and documentation for effective case tracking.
- Managed a high-volume caseload while maintaining accurate records and documentation.
- Resolved client concerns by researching information and providing timely solutions.
- Resolved client concerns through thorough research and timely information delivery, enhancing client satisfaction.
- Prepared and reviewed legal documentation in compliance with state and federal guidelines, ensuring adherence to legal standards.
Customer Service Representative
8 Months- Handled high-volume inbound and outbound calls to ensure timely customer support in fast-paced call center.
- Investigated customer issues and delivered precise information to effectively resolve account concerns.
- Explained policies and procedures clearly while providing professional customer support.
- Verified customer information and documented interactions in electronic systems.
- Maintained confidentiality and followed federal regulations when handling sensitive information.
- Achieved productivity and quality benchmarks while providing customer assistance.
Customer Service Sourcing Analyst
9 Months- Processed customer orders and coordinated requests via phone, email, and business communication systems to ensure seamless customer experiences.
- Maintained accurate order information and updated customer records to support efficient service delivery.
- Maintained accurate order information and updated customer records.
- Managed multiple priorities to ensure timely completion of requests, enhancing overall customer satisfaction.
Residential Night Monitor
2 Years 8 Months- Maintained accurate documentation and incident reports to ensure clear communication and accountability.
- Communicated resident needs and updates to staff to facilitate timely support and interventions.
- Followed established procedures while managing responsibilities independently.
- Exhibited strong attention to detail while managing multiple responsibilities in a fast-paced environment.
Phlebotomy Technician
5 Months- Provided compassionate patient service while assisting with specimen collection procedures.
- Verified patient demographics and insurance information for accurate processing.
- Entered patient information and maintained accurate medical records.
- Followed healthcare confidentiality and safety procedures.
- Resolved documentation issues and ensured proper specimen handling.
Education
Phlebotomist - Medical Laboratory Science
- Honor Roll [Semester and Year]
Medical Assistant
Associate of Applied Science
Skills
Microsoft Office Suite (Word
Excel
Outlook
Teams) | Oracle | PeopleSoft | Workday | CRM & Database Management | Electronic Records Management | Data Entry | Documentation Processing | Medical Documentation Review | Insurance & Billing Data Entry | Multi-Line Phone Systems | Accurate Keyboarding | Zoom | Xelius
Customer Service | Patient Support | Inbound & Outbound Calls | Documentation Verification | Request Processing | Insurance Verification Support | Problem Resolution | Active Listening | Attention to Detail | Organization | Time Management | Multitasking | Confidential Information Management | Team Collaboration | Phone & Email Etiquette | Adaptability
Courtroom etiquette
Legal research
Legal writing
Legal documentation processing
Timeline
Legal Court Specialist
Veritas-HHS
08.2024 - CurrentRead More
Legal Case Worker
Maximus – State of Tennessee Child Support
04.2022 - 08.2024Read More
Customer Service Representative
Internal Revenue Service (IRS)
04.2021 - 12.2021Read More
Customer Service Sourcing Analyst
ARD Logistics / Cummins
03.2020 - 12.2020Read More
Phlebotomy Technician
American Esoteric Laboratories
01.2019 - 06.2019Read More
Residential Night Monitor
Youth Villages
04.2017 - 12.2019Read More
Southwest Tennessee Community College
Phlebotomist from Medical Laboratory Science
Read More
Concorde Career College
Medical Assistant
Read More
Southwest Tennessee Community College
Associate of Applied Science
Read More