Heather Hodgkinon-Gorman
Rowlett,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, problem-solving skills.
Overview
15
15
years of professional experience
Work History
Third Key Holder
America's Best Contacts And Glasses
Rowlett, TX
06.2022 - Current
- Increased customer satisfaction by providing exceptional service
- Cash count-opening and closing store
- Streamlined merchandise restocking procedures for improved efficiency and reduced stock discrepancies.
- Assisted in training new team members, ensuring they quickly adapted to company policies and procedures.
- In process of being ABO Certified
Assistant Manager
HerbMart
Plano
04.2016 - 06.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Inventory adjustments,calling in credit to vendors,store transfers,restocking product, special orders for customers.
Barista
Starbucks
Dallas, TX
04.2009 - 06.2016
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Education
Cosmetologist - Cosmetology
Ogle Hair Skin And Nails
Dallas, TX01.2004
High School Diploma -
Berkner High School
Richardson, TX05.2003
Skills
- Customer Service
- Problem Solver
- Attention to detail
- Inventory management
Timeline
Third Key Holder
America's Best Contacts And Glasses
06.2022 - Current
Assistant Manager
HerbMart
04.2016 - 06.2022
Barista
Starbucks
04.2009 - 06.2016
Cosmetologist - Cosmetology
Ogle Hair Skin And Nails
High School Diploma -
Berkner High School