Heather Hoeffner
Public Safety Dispatcher
Centereach,NY
Summary
Actionable Public Safety Dispatcher with 8 years of experience diligently responding to both emergency and non-emergency calls with immediacy and sympathetic conciliation. Calm despite adversity, employing pragmatic thinking to emotionally driven scenarios and coaching citizens through pivotal experiences. Swift public-facing employee effective in connecting callers to necessary services without delay.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Representative
Core 4 Partners
02.2023 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Generated new leads through networking and attending industry events.
- Managed efficient cash register operations.
Public Safety Dispatcher
Southampton Town Police Department
05.2020 - Current
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Used specialized software to track and maintain case incident numbers and logs.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Input information from calls into system CAD and maintaining accuracy of details.
- Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
- Requested law enforcement, fire and ambulance services for emergency calls.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Associate of Arts - Interior Design
Suffolk County Community College
Selden, NYSkills
- Onsite Product Demonstrations
- Prospecting Skills
- Customer Retention Abilities
- Staff Training
- Sales Expertise
- Problem-Solving Strengths
- Customer Relations
- Negotiation Tactics
Certification
- EMD certified Training
Timeline
Sales Representative
Core 4 Partners
02.2023 - Current
Public Safety Dispatcher
Southampton Town Police Department
05.2020 - Current
Associate of Arts - Interior Design
Suffolk County Community College
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