Heather Holladay
Walmart
Roswell,NM
1
Language
14
years of professional experience
Professional with strong background in sales and customer service, ready to excel in a retail environment. Proven ability to drive sales, engage with customers, and adapt to changing demands. Strong focus on teamwork, ensuring seamless collaboration to meet and exceed goals. Skilled in product knowledge, inventory management, and providing exceptional service, with a reliable and flexible approach.
Work History
Hardlines- Sales Associate
1 Year 9 Months- Assisted customers with product selection, pricing details, and purchase decisions.
- Processed transactions accurately while maintaining strong cash-handling and register procedures.
- Maintained organized merchandise displays and replenished stock to improve product visibility.
- Resolved customer concerns promptly to support positive shopping experiences and repeat business.
- Built strong customer relationships through attentive service, product knowledge, and follow-up support.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and check the store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offer support as needed.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Managed inventory to ensure product availability, contributing to an uptick in sales.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
- Developed strong rapport with customers and created a positive impression of the business.
Cashier
1 Year 8 Months- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit.
- Counted money in the cash drawer at the beginning of the shift to ensure that amounts were correct and had sufficient change.
- Issued receipts, refunds, credits, or change due to customers.
- Maintained organized shelves to enhance customer shopping experience. with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information, and order placement.
- Maintained cleanliness of the checkout area including countertops, registers, windowsills, and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arranged merchandise on counters or tables to promote sales.
- Reconciled transactions at the end of the shift using appropriate forms and reports to verify the accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained an orderly appearance of the checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Operated cash register or POS system to receive payment by cash, check, and credit card.
- Accepted cash and credit card payments, issued receipts, and provided change.
- Collected payments and provided accurate change.
- Delivered a high level of customer service to patrons using active listening and engagement skills.
- Assisted customers in locating specific products and navigating the store. Found specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer service.
- Processed sales transactions to prevent long customer wait times.
- Preserved the appearance of the store by arranging and replenishing displays and merchandise racks.
- Scanned merchandise using a point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for a rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Verified customer age requirement for alcohol or tobacco purchases.
- Used suggestive selling techniques to promote add-on sales.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments efficiently, ensuring accurate change and timely receipt delivery.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Welcomed customers, offering assistance to help find store items.
- Kept check-out areas clean, organized, and well-stocked to maintain an attractive store.
- Built and maintained productive relationships with employees.
- Processed efficient and accurate cash, check, debit, and credit card payments using the Point-of-Sale system.
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
- Answered customers' questions and provided information on store procedures or policies.
- Trained and mentored new cashiers to maximize performance with skilled, efficient, and knowledgeable team members.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans, and organizing candy racks.
- Scanned items and checked pricing on the cash register for accuracy.
- Maintained up-to-date knowledge of store promotions to effectively communicate and promote sales to customers.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Offered customers carry-out service at the completion of a transaction.
- Checked personal identifications during alcohol and tobacco sales.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Adhered to social distancing protocols and wore a mask or face shield.
Food & Beverage Delivery Driver
2 Years- Delivered fresh food to customers across local area.
- Picked up meals from local restaurants and dropped off residential and business customer locations.
- Carried food in insulated bags to maintain hot or cold temperature.
- Verified order accuracy and customer satisfaction by reviewing orders pre- and post-delivery.
- Navigated local streets and highways with ease using GPS system.
- Analyzed customer address to determine best route for timely delivery.
- Cultivated positive relationships with customers, encouraging repeat business and customer loyalty.
- Communicated with restaurant staff to coordinate deliveries and obtain destination address.
- Collected tips from customers through hands-free electronic methods.
- Maintained vehicle according to company state safety requirements.
- Reported delays due to breakdowns, weather, or traffic conditions or other emergencies.
- Recorded weekly hours and mileage for accurate payment.
- Maintained positive attitude and diplomacy when dealing with customers.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Ensured positive customer service by consistently delivering on-time and effectively resolving issues.
- Contacted customers prior to delivery to coordinate delivery times.
- Ensured accurate records of deliveries to facilitate efficient tracking and reporting. of all deliveries and trips.
- Resolved customers' complaints regarding products or services.
- Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather, and road conditions.
- Collected receipts or signatures for delivered goods and processed payments.
Assistant Bookkeeper
2 Years 11 Months- Supported Bookkeeper in managing accounts receivable and payable to ensure accurate financial tracking
- Conducted bookkeeping problem-solving for each office manager and account and guided non-financial managers in finance and budget administration
- Prepared and recorded daily transactions of Hanon-Holladay PCES
- Resolved bookkeeping issues for office managers and guided non-financial managers in budget administration and finance processes
- Performed bookkeeping and accounting consulting services
- Reduced financial discrepancies by accurately managing accounting documentation
- Calculated income and social security tax deductions
- Verified accuracy of orders against invoices and documented necessary information for financial records
- Assisted and supported external and internal audit teams
- Performed clerical duties such as replying to emails and answering phone inquiries
- Maintained clerical correspondence via email and phone
- Prioritized tasks, addressing urgent tasks first and interacted regularly with other staff members to maintain current knowledge of big picture and priorities
Assistant Manager
4 Years 11 Months- Managed cash intake with high accuracy and prepared daily bank deposits
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output
- Identified customer needs and provided tailored product solutions and promotions to enhance customer satisfaction
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring
- Supervised budget implementation, employee reviews, training, and scheduling for projects to ensure alignment with operational goals
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
- Formed and sustained strategic relationships with clients
- Developed and implemented business strategies that increased revenue and expanded market reach
- Developed comprehensive business plans to guide strategic decision-making to focus strategic decisions on long-term objectives
- Improved productivity initiatives managing budgets and accounts, coordinating itinerary and scheduling appointments
- Monitored progress by establishing plans, budgets and measuring results
- Identified prospective customers by using business directories and following leads from existing clients
- Assessed station drop lists to identify customer requirements for inventory, dealers or customers depending upon merchandise needs
- Issued sales promotion materials to customers to boost sales
- Removed money, cleaned components or replaced defective parts to restore functionality
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery
- Completed scheduled appointments on time to drive quality service
- Kept records of parts and equipment used in projects to update inventory
- Communicated with distributors to acquire necessary equipment for projects
Caregiver
1 Year- Supported bathing, dressing and personal care needs.
- Maintained a clean and well-organized environment for client happiness and safety.
- Enhanced patient outlook and daily living by providing compassionate care.
- Laundered clothing and bedding to prevent infection.
- Assisted with meal planning to meet nutritional plans.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Established safe and positive living situations through effective communication with family and staff regarding client concerns.
- Followed care plan and directions to administer medications.
- Transported clients to various appointments and social engagements to maintain their quality of life. Shop for groceries, attend doctor appointments and run errands.
- Assisted clients with mobility to enhance independence and safety. and independence for disabled individuals and continually monitored safety.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Reported concerns to the nurse supervisor to promote optimal care.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Helped clients get in and out of beds and wheelchairs.
- Prepared healthy meals and snacks for clients and assisted with eating.
- Fostered strong, trusting relationships with clients and their loved ones to support emotional well-being.
- Monitored health and well-being of clients and reported significant health changes.
- Prepared and arranged oral medications for clients to ensure proper administration. for clients following dosage and schedule requirements.
- Drove clients to doctors' appointments and social outings.
- Maintained detailed logs of client status updates to support care planning. progress and challenges in logbooks and reports.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Maintained detailed records of services performed on clients.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Measured and documented clients' blood pressure, pulse, and respirations to monitor health. patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
- Consulted with client care team to continually update care plans.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Contributed to case reviews of client status and progress.
Crew Member
5 Months- Cleaned tables and equipment, swept floors, and refilled stock to maintain a tidy and efficient workspace.
- Served food promptly to enhance guest satisfaction and ensure a positive dining experience.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Entered orders into the computer system to send order details to the kitchen, mentioning customers' special requests and food allergies in person.
- Took orders from patrons and input selections into the store computer system.
- Packaged fast food items in approved containers and bags to ensure quality and presentation for customers.
- Contributed to team success by completing tasks efficiently and on time. by quickly completing assigned tasks.
- Upheld high standards of productivity and quality in operations.
- Stocked shelves and cases with new or transferred items.
- Demonstrated proper food safety practices by accurately completing quality control checklists.
- Presented orders to guests within anticipated service times.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Explained current promotional information and items to patrons.
- Assisted patrons in making menu selections.
- Ensured high standards of quality and productivity in daily operations. of customer service during high-volume work shifts and fast-paced operations.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Maintained safe food handling practices to prevent germ spread.
- Fostered a friendly atmosphere by talking pleasantly with customers. with customers while taking orders and promoted a positive image for business.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
Crew Member
5 Months- Cleaned tables and equipment, swept floors, and refilled stock to ensure a welcoming environment.
- Served food quickly for positive guest experiences.
- Organized and restocked supplies to support operations and team productivity.
- Engaged with guests to provide a positive customer service experience.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Took orders from patrons and input selections into store computer system.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Contributed to team success by completing tasks efficiently and on time. by quickly completing assigned tasks.
- Upheld high standards of productivity and quality in operations.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Presented orders to guests within anticipated service times.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Explained current promotional information and items to patrons.
- Prepared food for various recipes by washing, peeling and dicing ingredients.
- Assisted patrons in making menu selections.
- Delivered exceptional customer service during high-volume shifts, enhancing guest satisfaction.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Maintained safe food handling practices to prevent germ spread.
- Talked pleasantly with customers while taking orders and promoted a positive image for business.
- Handled and processed customer payments accurately and promptly. on cash register and counted back bills and change to patrons.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Assembled and served meals according to specific guest requirements.
- Organized and stored food in designated areas following safety procedures. in designated areas following wrapping, dating, food safety and rotation procedures.
- Performed scrubbing and polishing of surfaces to maintain a clean environment. counters to remove debris and food.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Adjusted orders according to customer allergies and dietary restrictions. to address customer allergies and gluten concerns.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Directed patrons to restrooms and other amenities within facility.
- Oversaw inventory in the buffet and reported replacement needs to kitchen management.
Education
GED - General Education
Skills
Customer Assistance and Communication
Visual Merchandising and Product Restocking
Cash Register Operation and Drawer Balancing
POS Systems and Payment Processing
Product knowledge expertise and Item Location
Stock replenishment and Product Presentation
Loss prevention awareness and ID Verification
Problem Solving and Decision Making
Analytical and Critical Thinking
Time Management and Strategic Planning
Cognitive Skills and Pattern Recognition
Goal-oriented mindset
LANGUAGES
English
Timeline
Hardlines- Sales Associate
Walmart
12.2024 - 09.2026Read More
Cashier
Family Dollar
09.2023 - 05.2025Read More
Food & Beverage Delivery Driver
GrubHub
10.2021 - 10.2023Read More
Assistant Bookkeeper
Hanon-Holladay PCES
01.2020 - 12.2022Read More
Assistant Manager
L & L Vending
01.2015 - 12.2019Read More
Caregiver
Cherry Tree Health Services
01.2014 - 01.2015Read More
Crew Member
Sonic Drive-In
07.2013 - 12.2013Read More
Crew Member
Domino’s Pizza
01.2013 - 06.2013Read More
Goddard High School
GED from General Education
Read More